HR Service Delivery Associate

Skill required: Talent Acquisition - Onboarding


Designation: HR Service Delivery Associate


Qualifications:Any Graduation


Years of Experience:1 to 3 years


What would you do?
Our Recruitment Centre of Excellence supports business in all aspects of talent acquisition. The team works in partnership with recruitment teams to develop and execute tactical sourcing strategies with the aim of generating candidates, creating talent pools and delivering against recruitment and growth targets. This role plays a pivotal part in delivering against recruitment targets by using various sourcing strategies to create talent pools (talent communities), identifying candidates for our clients in the offshore business locations, scheduling interviews, administering online assessments where needed, assisting with reference checks and back ground verification checks, facilitating vendor invoicing and tracking candidates on candidate application tracking system as per company standards.Candidates with End to End Recruitment experience - Domestic/International Market

Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.

Resilient and able to work under pressure

Organization & prioritisation skills to deliver as per deadlines

Attention to detail & quality driven – in communications and all system transactions

Demonstrate high levels of confidentiality

Team Work & collaboration

Multi-cultural awareness

Flexibile to work in Shifts


What are we looking for?
Essentials:

Ability to demonstrate recruitment expertise gained within a corporate in-house or agency environment including:

Experience of building, owning & maintaining talent pools, including our own internal talent pool

Extensive experience in sourcing candidates utilising a variety of methods like Advertising (on-line/off-line), Internet search (data mining), Database search, Social Media / Google Adwords, etc.

Proficiency in using MS Office Suite – Word and Excel

Strong command on written and verbal English languageDesirable:

Knowledge of using recruitment management system like Taleo, Kenexa, Succesfactors etc.

Experience in hiring volumes or niche skillsPerform â"Root Cause Analysisâ" on issues faces and suggest appropriate corrective action for current remediation and future control.

Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.

Update process metrics on daily basis and maintain MIS.

Always demonstrate the highest level of customer service.

Pay close attention to detail and follow through to resolve any outstanding issues.

Goes beyond immediate requests and activities to ensure both own and related tasks are completed.

Update client applications accurately and quickly in accordance with the appropriate User Guides.

Ensure assigned tasks are completed accurately in timely fashion.

Ensure and maintain the security and confidentiality of client data.

Activley Participate in team activities & Organizational initiatives

Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your expected interactions are within your own team and direct supervisor

You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

The decisions that you make would impact your own work

You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

Please note that this role may require you to work in rotational shifts

Working alongside recruitment & Onboarding team to:oUnderstand the recruitment priorities of the business to spot required skills & competencies for each roleoUtilise market-mapping techniques to understand where talent exists, keep up-to-date on market trends and provide strategic advice on how best to access talentoCreate Requisition in recruitment systemoCreate and maintain contact with talent communities for both active and passive candidates within required skill-setsoUse a variety of direct candidate attraction techniques, including job boards, Boolean searches, CV databases, referrals, social networking sites, search engine optimisation activity etc. to drive candidates to the company websiteoScreen Candidate profilesoEngage with candidates to produce short-lists and long-lists as part of recruitment campaigns where requiredoSchedule interviews of shortlisted candidatesoFacilitate reference checks & back ground verification checks as per the recruitment guidelinesoEvaluate potential sourcing channels in line with sourcing strategy oMonitor sourcing channel effectivenessoManage candidate relationships and keep them engaged throughout the recruitment process

Candidate Management- Track internal & external candidates through entire workflow on candidate tracking system to keep recruitment database up to date

Onboard the selected candidates

Assist vendor invoicing process by raising purchase orders

Processing all recruitment activitoes in ATS / Recruiting workflow

Read, understand and analyze client process as per the business rules.

Execute full range of the process accurately and timely as a hands on processor.

Escalate issues and seek advice when faced with complex issues/problems.

Follow Work Instructions while processing

Highlight any anomalies in Work Instructions/process documentation to the SME/Leads.

Participate in client conference calls, where required and manage appropriate documentation.


Qualifications
Any Graduation