As a Contract Manager at HubSpot, you will be responsible for handling assigned customer contracts for India and SEA. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused, results-driven organization, you will also be responsible for managing a high volume of account-related tasks centred on maximizing customer investment with HubSpot.
In this role, you ll get to:
Negotiate value-driven renewals and contract changes while ensuring a superb customer experience
Utilize business development skills to execute product expansion opportunities in collaboration with Customer Success and Sales teams
Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities
Collaborate with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process and ensure a positive experience for the customer
Establish cooperative working relationships with customers
Lead forecasting discussions and pipeline reviews with internal colleagues
Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks
Youll learn how a variety of businesses operate, what challenges they face on a daily basis, and how technology can dramatically improve their businesses and employees lives
We are looking for people who:
Possess at least 2+ years of sales or negotiation experience
Are passionate about creating a great customer experience
Solve problems with curiosity and creativity
Seek to understand multiple perspectives in a situation
Show clear communication skills with the ability to effectively lead a conversation
Possess prioritization and organizational skills with attention to detail
Embrace a dynamic and motivating environment
Invest in relationships with customers and colleagues
Contribute to a positive team environment of equality and inclusion
We know the
confidence gap
and
imposter syndrome
can get in the way of meeting spectacular candidates, so please don t hesitate to apply we d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form . This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
At HubSpot, we value both flexibility and connection. Whether you re a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers.
If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you ll also attend other in-person events such as HubSpot s annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.
Germany Applicants: (m/f/d) - link to HubSpots Career Diversity page here .
India Applicants: link to HubSpot Indias equal opportunity policy here .
About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers needs at any stage of growth. We re also building a company culture that empowers people to do their best work. If that sounds like something you d like to be part of, we d love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code , which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace , too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.
Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.
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