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Assistant Manager Branch Operations
3-6 years
Mumbai
1 vacancy
Assistant Manager Branch Operations
HSBC Group
posted 10hr ago
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Flexible timing
Key skills for the job
Job Description
If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Principal Responsibilities
To ensure timely and error free reporting of transactions received at the Investor Service Centre.
Manage customer communication effectively in order to have timely resolution
Excel in distribution services & investor services with special focus on corporate customers
Have close interface with service providers and highlight any discrepancies of gaps noticed on a timely manner
Explore and process efficiency suggestions and contribute to achieve customer delight
Comply with applicable regulatory requirements on qualifications required for the job profile
Contribute to the knowledge management initiative of the customer service team.
Contribution to recruitments / contingency / leave planning
Ensure compliance to the process manual and FIM
Excel in the monthly reporting process
A good understanding of mutual fund/security markets
Good verbal and written communication, team and interpersonal skills
The inclination to work in a client facing role, with a bent of mind for service
Ideally a post graduate / minimum 2 plus years of experience in a client-facing role involving Service, Query Handling
Knowledge of local language will be an advantage
- Valid NISM certificate
The location for this role is Mumbai, India
Useful Link
Link to Careers Site: Click HERE
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Employment Type: Full Time, Permanent
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