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HSBC Group
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277 HSBC Group Jobs
Manager Operations
10-18 years
Bangalore / Bengaluru
1 vacancy
Manager Operations
HSBC Group
posted 5hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Responsible for reviewing and updating procedure documents annually or as and when required.
- Review the process E2E and enhance the current work flow on ongoing basis
- Perform record and Maintain EOD checks
- Responsible for managing the relationships with management of HSBC businesses in the host country from Operations perspective and ensure timely/effective resolution of escalated issues.
- You will drive and implement the yearly AOP plan for the section that maximizes capacity utilization.
- Overall supervision of the process performance via process improvement initiatives along with strengthening the controls for the processes
- Work closely with individuals, providing guidance on complex issues/referrals and motivate to perform better.
- Handle Recoveries process in case of any loss through emails and calls to Banks and customers Provide solutions for Aged Inquiries/ outstanding breaks on TLM GWIS
- Handle ADHOC request from Stakeholders, Prepare MI s and Reports per management request.Also , Carry out root cause analysis, business risk and client impact in case of any service outage.
- Monitor Nostro breaks on TLM and work with reconciliation team to ensure clearance on timely manner.
- Excellent written and oral communication.
- Hands on working experience on Payments Applications like GPS / HUB and or GPI.
- Has experience in planning and organizing work in a global environment.
- Possesses experience of establishing and maintaining relationships with senior decision makers.
- Is a change leader to drive and implement changes within the Payments Business Service
- Has in the past, taken difficult decision by keeping global strategy and / or bigger picture in view.
- Has the ability to proactively seek, pre-empt and prevent bottlenecks by implementing practical solutions within tight deadlines. Understands the detail of the roles of various HDPI functions and can coordinate with multiple parties simultaneously to drive common objectives.
Employment Type: Full Time, Permanent
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What people at HSBC Group are saying
Rating based on 12 Manager OPS
reviews
Anonymous · Customer Success, Service & Operations
in Hyderabad / Secunderabad
Work Life balance is good. Healthy workplace and ample opportunities to grow.
- Skill development - Good
Pay and hikes need to be improved in comparison to other companies
Manager OPS salary at HSBC Group
What HSBC Group employees are saying about work life
HSBC Group Benefits
Pay and benefits Flexible working Career development 
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