Commercial Account Manager

Description -

Job Summary
This role is responsible for fostering strong, strategic partnerships with key commercial clients, acting as a primary point of contact, and building lasting trust. The role coordinates account plans and analyzes sales performance to drive business growth.

Responsibilities
Coordinates account plans for commercial accounts, with a focus on product sales and customer satisfaction.
Builds professional relationships with clients, particularly with specialist buyers in the IT department.
Responsible for achieving and managing sales quotas based on regional guidelines.
Participates in client meetings and supports contract negotiations with guidance from senior team members.
Collaborates with external partners to deliver solution sales and may refer products to other specialists or partners when needed.
Provides customer feedback to the organizations internal teams for product and service improvements.
Collaborates with various internal departments to ensure a smooth customer experience.
Analyzes win/loss rates and provides insights to improve sales performance.
Assists in organizing client workshops, training sessions, or webinars to enhance their understanding of the organizations offerings.
Monitors basic account performance metrics and assists in refining sales strategies.

Education & Experience Recommended
Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 2-4 years of work experience, preferably in account management, tele sales, product specialty (computers, printers, servers, storage), or a related field or an advanced degree with little or no work experience.

Preferred Certifications
Certified Technology Sales Professional (CTSP)

Knowledge & Skills
Business Development
Business To Business
Cash Handling
Cash Register
Cold Calling
Conflict Resolution
Customer Relationship Management
Inside Sales
Marketing
Merchandising
Outside Sales
Product Knowledge
Sales Development
Sales Management
Sales Process
Sales Prospecting
Sales Territory Management
Salesforce
Selling Techniques
Upselling

Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Impact & Scope
Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.

Complexity
Responds to routine issues within established guidelines.