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Home Credit - National Collection Manager - Tele Collection (12-20 yrs)

12-20 years

Home Credit - National Collection Manager - Tele Collection (12-20 yrs)

Home Credit Finance

posted 8d ago

Job Role Insights

Flexible timing

Key skills for the job

Job Description

Objective:

To supervise and manage the Tele Collections along with field intervention for multiple agencies at zonal level. Define, monitor and ensure consistent delivery of process targets, drive process improvement initiatives. Management of overall business operations & coordinate with various departments and teams to ensure delivery of business goals.

Key Responsibilities:

1.Responsible for Tele Collections performance along with field intervention at zonal level managing multiple agencies

2. Implement & Monitor overall business strategy

3. Drive various process targets to achieve business goals

4. Responsible for pre-due collections and contracts till 180 DPD

5. Ensure higher resolution and lower delinquency flowing to next bucket

6. Provide feedback and recommendations to drive process improvement and cost efficiency

7. Monitor and provide recommendations for calling and dialer strategy

8. Ensure the center is appropriately rostered with shrinkage below specified threshold

9. Ensure the center is aligned to departmental culture and methodology

10. Liaison with support functions to improve team performance

11. Deliver high customer experience with minimum complaints

12. Provide timely communication regarding forecasting and planning of manpower and other infrastructure

13. Ensure learning and development, career progression, employee engagement initiatives aimed at reducing attrition

14. Align efforts to mentor and groom talent at levels below

15. Drive performance management

16. Conduct periodic performance reviews of direct reports and levels below through effective feedback

Desired Skills:

1. 12+ years of experience with Collection specifically in managing Tele Collection, Attrition, process management preferred from NBFC Industry

2. Proven ability to drive collection targets, optimize calling strategies, and implement process improvements.

3. Strong analytical and decision-making skills to enhance efficiency, cost-effectiveness, and overall business performance.


Functional Areas: Software/Testing/Networking

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Prepare for National Collection Manager roles with real interview advice

Top Home Credit Finance National Collection Manager Interview Questions

Q1. If customer don't payment then what are you doing
Q2. How much does the credit credit get from the credit? The total credit of the credit can be received from 25,000 to 240000 rupees. You can us ... read more
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What people at Home Credit Finance are saying

National Collection Manager salary at Home Credit Finance

reported by 3 employees with 15-22 years exp.
₹39.7 L/yr - ₹50 L/yr
23% more than the average National Collection Manager Salary in India
View more details

What Home Credit Finance employees are saying about work life

based on 4.3k employees
56%
43%
44%
99%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

Home Credit Finance Benefits

Job Training
Soft Skill Training
Cafeteria
Health Insurance
Work From Home
Education Assistance +6 more
View more benefits

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Home Credit Finance Gurgaon / Gurugram Office Locations

View all
Gurugram Office
3rd Floor, Infinity Tower C, DLF phase 2, Gurugram, Haryana Gurugram
122002
Gurugram Office
Home Credit India, 3rd Floor, Infinity Tower C, DLF phase 2 Gurugram
Haryana 122002

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