Digital Workplace Services Manager

JOB TITLE: Digital Workplace Services Manager

LOCATION: UniOps Bangalore

ABOUT UNILEVER:

Every individual here can bring their purpose to life through their work. Join us and you ll be surrounded by inspiring leaders and supportive peers. Among them, you ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we ll work to help you become a better you.

ABOUT UNIOPS:

If you are in the Unilever Ice Cream business or consider choosing to work for the Unilever Ice Cream business, you will work for the Global, leading Ice Cream player with 7. 9bn Turn Over in 2023. The Ice Cream business is operating in a highly attractive category, as we are part of the 1 trillion snacking and refreshment industry, growing consistently at high pace. We have strong brands equities: 5 of top 10 selling brands including Wall s, Magnum, Ben &Jerry s. We are investing to unlock the full growth potential of Ice Cream as a standalone entity, once we separate from Unilever, which is planned to happen by November 2025.

Ice Cream has distinct characteristics from Unilever s other operating businesses and the growth potential of Ice Cream will be better delivered under a different ownership structure. As Ice Cream company we are committed to developing and nurturing talent within our Ice Cream company. You will have ample options for career growth and exploration, allowing you for you to explore roles and opportunities across the new organisation. Your career development will be a priority for us, and we are dedicated to supporting your growth journey within the new company. We hope that you will want to build the new chapter of our Ice Cream history together with us.

Unilever Ice Cream is the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. Committed to innovation, quality, and sustainability we have 35 brands, including 3 one billion Euro brands (Magnum, Wall s, Ben & Jerry s), a strong presence in over 60 countries, generating annual revenue of over $8 billion. All brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products. We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win.

We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better, creating joyful experiences. In our Ice Cream business, we re crafting the future through innovation and imaginative minds, creating unique products. We spark moments of happiness for people and within the communities where we operate. However, it is not as simple as it may seem. As Ice Cream makers we are serious about happiness. With warm hearts, we create the coolest products.

JOB PURPOSE:

As part of our growth strategy, we are seeking a highly skilled IT Digital Workplace Manager to join our dynamic team.

The role is part of the Technology Platforms team.

The newly created Ice Cream Technology function will drive the technology set-up, standalone design and implementation of all required technology capabilities to enable Unilever s Ice Cream business to become a fully functioning standalone company, separate from Unilever.

The IT Digital Workplace Manager is responsible for designing, implementing and managing the digital tools, platforms and technologies that enable Ice Cream employees to work effectively and efficiently fostering a collaborative and productive work environment.

The successful candidate will be one that has significant IT expertise with a proven record of leading large-scale transformations and has a passion for building world class IT solutions that make a meaningful impact.

KEY RESPONSIBILITIES:

• Digital Workplace Strategy and Vision: Define and implement the organization s digital workplace strategy, aligning it with business goals and employee needs. Continuously assess emerging technologies and trends to enhance the Digital Workplace experience. Develop roadmaps for integrating new tools, new features that improve existing platforms. Implement a solution that provides an accurate view of Customer Experience (CE) and the processes that will lead to continual CE improvement.

• End User Computing Management (EUC): Oversee the selection and delivery of global EUC services, including provision and build of EUC devices, mobile device provision and management, application packaging and deployment and security patch deployment. Provide strategies for capex, opex or lease procurement and device lifecycle management.

• Collaboration and Communication Tools: Define, develop and implement the strategy and solutions. Manage the IC employee migration of Micorsoft 365 services including Sharepoint sites. Ensure the provision and maintenance of integrated technology into the workplace for meeting places and digital conferences. Manage and optimize the tools to ensure seamless integration that promotes collaboration and streamlines workflows

• Deskside Services: Ensure high-quality support for end-users, addressing technical issues promptly and effectively. Implement the now standard automations such as self-heal, perform continuous research and implement future AI solutions that reduce EUC incidents and service requests with the goal being their elimination.

• Team Leadership: Lead and mentor a team of internal and external resources, providing guidance and support.

• Project Management: Manage projects related to end-user computing and collaboration services, ensuring timely delivery and adherence to budget.

• Security and Compliance: Implement and maintain security measures to protect end-user devices and data, ensuring compliance with industry standards and regulations.

• Performance Monitoring: Monitor the performance of end-user computing and collaboration services, identifying and addressing areas for improvement.

• Training and Awareness: Develop and deliver training programs to enhance end-user knowledge and adoption of IT tools and services.

• Vendor Management: Collaborate with external vendors to procure EUC and mobile devices, integrated Digital Workplace solutions and ensure services the vendors provide are working optimally.

• Innovation: Research and promote emerging services or technical features with particular emphasis on Autonomous AI, evaluating potential benefit to the organisation.

Skills and Experience Required:

• Education : Degree in Computer Science, Information Technology, or a related field.

• Technical Expertise: In-depth knowledge of Digital Workplace technologies covering appropriate EUC equipment, collaboration platforms, Infrastructure and tools

• Collaboration Tools: Experience with collaboration platforms such as Microsoft 365, Google Workspace, or similar tools.

• Vendor and Partner Management: Experience in selecting and managing workplace technology vendors. Understanding of licening models of SaaS tools.

• Experience: Proven experience in managing Digital Workplace technologies in a corporate environment.

• Leadership: Strong leadership and team management skills, with experience leading internal and external technical support teams.

• Project Management: Excellent project management skills, with the ability to manage multiple projects simultaneously.

• Security: Expertise in Digital Workplace security best practices and compliance standards.

• Problem-Solving: Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.

• Communication: Excellent communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders.

• Certifications: Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate, and ITIL v4 Foundation are highly desirable.

LEADERSHIP:

Critical SOL (Standards of Leadership) Behaviors

• PERSONAL MASTERY : Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others.

• PASSION FOR HIGH PERFORMANCE : Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results.

• CONSUMER LOVE: Invests time inside and outside to understand the needs of consumers.

• BUSINESS ACUMEN: Creates sustainable growth with purpose, engaging different partners across the system for change.