Network Service Manager

JOB TITLE: Network Services Manager

LOCATION: UniOps Bangalore

ABOUT UNILEVER:

Every individual here can bring their purpose to life through their work. Join us and you ll be surrounded by inspiring leaders and supportive peers. Among them, you ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we ll work to help you become a better you.

ABOUT UNIOPS:

If you are in the Unilever Ice Cream business or consider choosing to work for the Unilever Ice Cream business, you will work for the Global, leading Ice Cream player with 7. 9bn Turn Over in 2023. The Ice Cream business is operating in a highly attractive category, as we are part of the 1 trillion snacking and refreshment industry, growing consistently at high pace. We have strong brands equities: 5 of top 10 selling brands including Wall s, Magnum, Ben &Jerry s. We are investing to unlock the full growth potential of Ice Cream as a standalone entity, once we separate from Unilever, which is planned to happen by November 2025.

Ice Cream has distinct characteristics from Unilever s other operating businesses and the growth potential of Ice Cream will be better delivered under a different ownership structure. As Ice Cream company we are committed to developing and nurturing talent within our Ice Cream company. You will have ample options for career growth and exploration, allowing you for you to explore roles and opportunities across the new organisation. Your career development will be a priority for us, and we are dedicated to supporting your growth journey within the new company. We hope that you will want to build the new chapter of our Ice Cream history together with us.

Unilever Ice Cream is the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. Committed to innovation, quality, and sustainability we have 35 brands, including 3 one billion Euro brands (Magnum, Wall s, Ben & Jerry s), a strong presence in over 60 countries, generating annual revenue of over $8 billion. All brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products. We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win.

We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better, creating joyful experiences. In our Ice Cream business, we re crafting the future through innovation and imaginative minds, creating unique products. We spark moments of happiness for people and within the communities where we operate. However, it is not as simple as it may seem. As Ice Cream makers we are serious about happiness. With warm hearts, we create the coolest products.

JOB PURPOSE:

As part of our growth strategy, we are seeking a highly skilled IT Network Services Manager (Architect) to join our dynamic team.

The role is part of the Technical Platforms team.

The newly created Ice Cream Technology function will drive the technology set-up, standalone design and implementation of all required technology capabilities to enable Unilever s Ice Cream business to become a fully functioning standalone company, separate from Unilever.

The IT Network Services Manager (Architect) is responsible for designing, implementing, and managing the organizations network infrastructure. This role ensures the networks reliability, security, and efficiency, supporting the organizations operational needs and strategic goals.

The successful candidate will be one that has significant IT expertise with a proven record of leading large-scale transformations and has a passion for building world class IT solutions, environments and E2E tech architecture that make a meaningful impact.

KEY RESPONSIBILITIES:

• Network Design and Architecture: Design, develop and implement network architecture solutions that are robust, scalable, highly automated and secure.

• Network Operations & Management: Oversee the daily operations of the network, ensuring high availability, reliability and optimal performance. Establish the necessary ITIL disciplines providing the required reactive and proactive processes are in place. Implement automation tools to improve operational efficiency and reduce manual interventions to ultimately zero manual interventions.

• Security: Develop, implement and maintain network security measures to protect against unauthorized access, cyber threats, and data breaches. Conduct regular vulnerability assessments and address risks proactively. Stay updated on emerging threats and ensure compliance with relevant regulations.

• Team Leadership: Lead and mentor a team of internal and external resources providing guidance and support.

• Project Management: Manage network-related projects, from planning and execution to monitoring and completion, ensuring they are delivered on time and within budget. Set up and execute network strategy and architecture of IC company and execute deployment

• Collaboration: Work closely with other IT departments, business units, and external vendors to ensure seamless integration and operation of network systems.

• Documentation: Maintain detailed documentation of network configurations, processes, and procedures. In collaboration with IT Service Management prepare regular reports for example on network performance, incidents and project progress

• Innovation: Research and promote emerging services or technical features with particular emphasis on Autonomous AI evaluating potential benefit to the organisation.

Skills and Experience Required:

• Education : Degree in Computer Science, Information Technology, or a related field.

• Technical Expertise: Extensive knowledge of network design principles, core network protocols, network security, cloud networking, automation and monitoring tools and emerging network technologies.

• Experience: Proven experience in network design, implementation, and management.

• Leadership: Strong leadership and team management skills, with experience leading technical teams.

• Project Management: Excellent project management skills, with the ability to manage multiple projects simultaneously.

• Security: Expertise in network security best practices and compliance standards.

• Problem-Solving: Strong analytical and problem-solving skills, with the ability to troubleshoot complex network issues.

• Communication: Excellent communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders.

• Certifications: Relevant certifications such as Cisco Certified Network Professional (CCNP), Certified Information Systems Security Professional (CISSP), or CompTIA Network+ are highly desirable.

LEADERSHIP:

Critical SOL (Standards of Leadership) Behaviors

• PERSONAL MASTERY : Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others.

• PASSION FOR HIGH PERFORMANCE : Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results.

• CONSUMER LOVE: Invests time inside and outside to understand the needs of consumers.

• BUSINESS ACUMEN: Creates sustainable growth with purpose, engaging different partners across the system for change.