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JPMorgan Chase & Co.
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668 JPMorgan Chase & Co. Jobs
Analyst - CRM Workplace Solutions
4-6 years
₹ 4.2 - 25L/yr (AmbitionBox estimate)
Mumbai
1 vacancy
Analyst - CRM Workplace Solutions
JPMorgan Chase & Co.
posted 3hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Configure and customize Dynamics 365 CRM to meet business requirements, including creating and managing entities, fields, forms, views, and dashboards.
- Design and implement workflows, business rules, and process automation to streamline business processes and improve efficiency.
- Manage user roles, permissions, and security settings to ensure data integrity and compliance with organizational policies.
- Perform data management tasks, including data import/export, data cleansing, and maintaining data quality within the CRM system.
- Develop and maintain reports and dashboards to provide insights into business performance and support decision-making.
- Troubleshoot and resolve CRM-related issues, providing technical support to end-users as needed.
- Collaborate with sales, marketing, and customer service teams to understand their needs and provide CRM support and training.
- Stay updated on the latest Dynamics 365 features, updates, and best practices, and recommend improvements to the system.
- Assist in the planning and execution of CRM-related projects and initiatives.
- Bachelor s degree in information technology, Business Administration, or a related field with at least 1 year of relevant work experience working with CRM tools, or a related field
- Proven experience as a CRM Dynamics Administrator or in a similar role.
- Experience with workflow and process automation tools within Dynamics 365.
- Proficiency in data management and reporting tools.
- Strong analytical and problem-solving skills with the ability to interpret complex data and provide actionable insights.
- Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
- Knowledge about data analytics and visualization tools like Alteryx, Tableau and Python is a plus.
- Project management and follow-through skills.
- Sensitivity to discretely handle highly confidential and related client/manager information.
Employment Type: Full Time, Permanent
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What people at JPMorgan Chase & Co. are saying
Rating based on 183 Analyst
reviews
Anonymous · BFSI, Investments & Trading
in Bangalore / Bengaluru
Salary work-life balance all are a given in this company. If you work here with a great manager you don't need to switch at least for nest 5 year. no day will be mundane.
- Salary - Excellent
IJP is now a tool just to retain employees who are leaving, i would want less on the current manager's involvement in movement, as they try to hinder it by influence to ensure only they have a good employee. IJP is intended for learning new skills but unfortunately that is failing.
- Promotions - Poor
Analyst salary at JPMorgan Chase & Co.
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JPMorgan Chase & Co. Benefits
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