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199 Hilton Jobs
Front Office Manager
Hilton
posted 19d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Oversee the entire Front Office operation to maintain high standards
- Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brands loyalty scheme
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Set departmental objectives, work schedules, budgets, policies, and procedures
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Maintain good communication and working relationships with all hotel departments
- Monitor staffing levels to meet cover business demands
- Conduct monthly communication meetings and produce minutes
- Manage staff performance issues in compliance with company policies and procedures
- Recruit, manage, train and develop the Front Office team
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist with other departments, as necessary
Employment Type: Full Time, Permanent
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What people at Hilton are saying
Rating based on 1 Front Office Manager
review
Anonymous · Customer Success, Service & Operations
in Bangalore / Bengaluru
used to be better... But the company has diverted from the core value.
Focus on profit and lack of integrity.
- Skill development - Bad
Front Office Manager salary at Hilton
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