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212 Hilton Jobs
Front Office Associate
Hilton
posted 14hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Teams training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary
Employment Type: Full Time, Permanent
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What people at Hilton are saying
Rating based on 4 Front Office Associate
reviews
Anonymous · Other
in Lonavla
Its worst for the staff. Zero work-life balance, zero career growth, actually the upper management at the managerial level is lame and slow. Everyone's just sits at "Kadam ka dhaba" all day!!!! Zero work. Only the Front office Manager Mr Ameya is one genuine hard-working human in over all managerial level. I seriously don't know how..Read More
- Job security - Good
Its a Sh***hole for staff. Be it accomodation or workplace.
- Salary - Bad
Front Office Associate salary at Hilton
What Hilton employees are saying about work life
Hilton Benefits
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