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216 Hilton Jobs
Assistant Manager Front Desk
Hilton
posted 7d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Occupy the hotel lobby and other public areas, particularly at busy times
- Engage Guests in conversation and provide general assistance
- Manage, record, and resolve promptly all Guest complaints
- Meet and greet VIP Guests and major corporate clients upon arrival
- Coordinate the services and special facilities provided to long-stay Guests
- Understand all credit procedures and ensure they are applied
- Stay current with all hotel products, services, policies and emergency procedures
- Monitor Guest satisfaction reports and implement actions to improve results
- Handle, record and follow through with management issues or emergencies that arise
- Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.
What are we looking for?
Assistant Manager Front Desk serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain
Employment Type: Full Time, Permanent
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What people at Hilton are saying
Assistant Front Desk Manager salary at Hilton
reported by
1
employee
with 5
years exp.
₹3.6
L/yr - ₹4.6
L/yr
9%
less
than the average Assistant Front Desk Manager Salary in India
View more details
What Hilton employees are saying about work life
based on 498 employees
Flexible timing
Rotational Shift
No travel
Day Shift
Hilton Benefits
View more benefits
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