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Workplace Engineering Track Specialist
5-8 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Workplace Engineering Track Specialist
Hexaware Technologies
posted 10hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Advanced Troubleshooting: Provide expert-level troubleshooting for complex issues related to hardware, software, network, and other IT systems.
- Incident Management: Handle escalations from L1 and L2 support, ensuring timely resolution of incidents and service requests.
- Problem Management: Identify recurring issues, perform root cause analysis, and implement permanent solutions to prevent future occurrences.
- System Maintenance: Perform regular maintenance and updates on IT systems, ensuring optimal performance and security.
- Documentation: Create and maintain detailed documentation of issues, solutions, and procedures for knowledge sharing and future reference.
- Mentorship: Provide guidance and training to L1 and L2 support staff, helping them develop their technical skills and knowledge.
- Project Participation: Participate in IT projects, providing technical expertise and support for the implementation of new systems and technologies.
- Customer Service: Ensure a high level of customer satisfaction by providing timely and effective support, maintaining a professional and friendly demeanor.
- Compliance: Ensure adherence to IT policies, procedures, and best practices, maintaining compliance with relevant regulations and standards.
- Technical Expertise: Advanced knowledge of IT systems, including hardware, software, networking, and security.
- Troubleshooting: Strong problem-solving skills with the ability to diagnose and resolve complex technical issues.
- Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Customer Service: Strong customer service skills, with a focus on delivering high-quality support and maintaining positive relationships with end-users.
- Documentation: Ability to create clear and concise documentation of technical issues, solutions, and procedures.
- Teamwork: Ability to work effectively as part of a team, providing support and guidance to junior team members.
- Project Management: Experience with project management principles and practices, with the ability to contribute to IT projects.
Employment Type: Full Time, Permanent
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Hexaware Technologies Benefits
Group Mediclaim Insurance Skill Upgradation Paid time off Rewards and Recognition 
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Tamil Nadu 603103
Tamil Nadu 600006
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