Upload Button Icon Add office photos
Premium Employer

i

This company page is being actively managed by Hexaware Technologies Team. If you also belong to the team, you can get access from here

Hexaware Technologies Verified Tick

Compare button icon Compare button icon Compare
3.6

based on 5.6k Reviews

filter salaries All Filters

255 Hexaware Technologies Jobs

Workplace Engineering Track Engineer

2-5 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Workplace Engineering Track Engineer

Hexaware Technologies

posted 6hr ago

Job Role Insights

Flexible timing

Job Description

 
  • Minimum 2 to 3 years of experience in handling calls/emails in an international help desk is a must.
  • Good understanding and hands-on experience with the Incident Management process, including prioritization and categorization of incidents, is important.
Skills Required
  • Excellent Communication Skills: Proficient in both spoken and written communication.
  • Handling Voice Calls: Experience in managing and resolving issues through voice calls.
  • ITIL Process: Knowledge of Incident Management and Service Request fulfillment.
  • Documentation: Ability to document technical details, process updates, ticket status, and other relevant information as suggested by the Quality Lead.
  • Incident Management: Monitor the Incident Management queue, assign/reassign tickets, and follow up as per standard procedures.
  • Service Request Execution: Experience in executing service requests raised in the ticketing tool according to SOPs provided to the team.
  • Basic Troubleshooting: L1 level troubleshooting of issues related to desktop, network, printer, Active Directory, O365, Lotus Notes, and email.
  • Proactive Problem Management: An added advantage.
  • SLA Tracking: Track incidents/service requests/problem tickets to ensure resolution within SLA, escalate unresolved issues as per the escalation mechanism, analyze ticket trends, and provide reports with improvement actions.
  • Remote Desktop Support: Use Remote Desktop to assist end-users as required.
  • Analytical Skills: Ability to understand end-users technical requirements, solid troubleshooting, problem-solving, and analytical skills.
  • Customer Service: Excellent proactive verbal skills and communication skills.
  • Rotational Shifts: Willingness to work in a rotational shift 24 7 365.
Overview
Under general supervision, provides first-line and first-level escalation support for users needing assistance with technology issues and problems. This support includes the use of hardware, software, and supplies as well as the enforcement and implementation of computer policies and procedures. Must be efficient and not only close jobs quickly but also leave a perception with the client of an organized, professional, friendly, and competent IT department.
Specialized Skills
  • Networking Concepts: Strong knowledge of networking concepts.
  • Server Technologies: Familiarity with server technologies.
  • Telecom Environments: Experience with Avaya, CMS, ACD, ICM, and recording solutions.
  • Active Directory: Fundamental knowledge of Active Directory.
  • Incident Management Tools: Proficiency with incident management tools.
  • Email/Smartphone Technologies: Understanding of email and smartphone technologies, remote and wireless technologies.
  • Problem-Solving: Skill in diagnosing and solving problems and providing detailed analysis.
  • Logical Thinking: Strong oral and written communication skills along with exceptional customer service skills.
  • Business Applications: Proficient with common business applications such as MS Windows and MS Office Suites.
Education and Experience
  • Education: Associates degree in Computer Management or a related field (an equivalent combination of related education, training, and experience may be considered).
  • Experience: 3-5 years experience in IT Customer Support.
  • Certifications: Certifications in Microsoft, Cisco, ITIL, etc., are a plus.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Track Engineer roles with real interview advice

People are getting interviews at Hexaware Technologies through

(based on 456 Hexaware Technologies interviews)
Job Portal
Campus Placement
Walkin
Referral
Company Website
Recruitment Consultant
37%
24%
11%
8%
6%
2%
12% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What people at Hexaware Technologies are saying

What Hexaware Technologies employees are saying about work life

based on 5.6k employees
64%
73%
65%
72%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Hexaware Technologies Benefits

Submitted by Company
Group Mediclaim Insurance
Skill Upgradation
Paid time off
Rewards and Recognition
Submitted by Employees
Cafeteria
Work From Home
Job Training
Soft Skill Training
Health Insurance
Free Transport +6 more
View more benefits

Compare Hexaware Technologies with

Cognizant

3.8
Compare

TCS

3.7
Compare

Infosys

3.7
Compare

Wipro

3.7
Compare

HCLTech

3.5
Compare

Tech Mahindra

3.6
Compare

LTIMindtree

3.9
Compare

Mphasis

3.4
Compare

KPIT Technologies

3.5
Compare

Persistent Systems

3.5
Compare

DXC Technology

3.7
Compare

NTT Data Information Processing Services

4.0
Compare

Sutherland Global Services

3.7
Compare

eClerx

3.4
Compare

Coforge

3.4
Compare

Virtusa Consulting Services

3.8
Compare

L&T Technology Services

3.3
Compare

CGI Group

4.0
Compare

Cyient

3.7
Compare

GlobalLogic

3.7
Compare

Similar Jobs for you

Engineer at Hexaware Technologies Ltd.

Kolkata, Mumbai + 5

5-8 Yrs

₹ 12-16 LPA

Officer at Zensar Technologies

Mumbai, Nagpur + 4

5-10 Yrs

₹ 8-12 LPA

Specialist at Hexaware Technologies Ltd.

Kolkata, Mumbai + 5

6-10 Yrs

₹ 17-18 LPA

VIP Support Engineer at Eagle Information Systems

Ballabhgarh

4-9 Yrs

₹ 4-9 LPA

Engineer at Schneider Electric India Pvt. Ltd.

Bangalore / Bengaluru

5-8 Yrs

₹ 12-16 LPA

Specialist at Allianz

Pune

3-6 Yrs

₹ 7-11 LPA

Track Engineer at Hexaware Technologies Ltd.

Kolkata, Mumbai + 5

3-6 Yrs

₹ 8-12 LPA

Track Engineer at Hexaware Technologies Ltd.

Kolkata, Mumbai + 5

3-7 Yrs

₹ 9-13 LPA

Track Engineer at Hexaware Technologies Ltd.

Kolkata, Mumbai + 5

3-6 Yrs

₹ 8-12 LPA

Practitioner at Accenture Solutions Pvt Ltd

Noida

5-10 Yrs

₹ 7-12 LPA

Hexaware Technologies Chennai Office Locations

View all
Chennai Office
Hexaware Technologies, H5, Sipcot IT Park, Navallur Post, Kancheepuram District Chennai
Tamil Nadu 603103
Chennai Office
Hexaware Solutions Pvt. Ltd, T Nagar Chennai
Tamil Nadu 600006

Workplace Engineering Track Engineer

2-5 Yrs

Kolkata, Mumbai, New Delhi +4 more

15hr ago·via naukri.com

Customer Service Domestic Voice Manager-BPS

3-8 Yrs

Kolkata, Mumbai, New Delhi +4 more

15hr ago·via naukri.com

Customer Service Domestic Voice Lead-BPS

1-2 Yrs

Kolkata, Mumbai, New Delhi +4 more

15hr ago·via naukri.com

Customer Service International Voice Manager-BPS

3-8 Yrs

Kolkata, Mumbai, New Delhi +4 more

15hr ago·via naukri.com

Database Track Engineer

3-6 Yrs

Kolkata, Mumbai, New Delhi +4 more

15hr ago·via naukri.com

DC Engineer Associate

1-3 Yrs

Kolkata, Mumbai, New Delhi +4 more

15hr ago·via naukri.com

Sales Retention

0-2 Yrs

₹ 1.25 - 3L/yr

Thane, Navi Mumbai, Mumbai

16hr ago·via naukri.com

Hexaware Hiring_RPA Project Manager_Mumbai/Pune/Chennai Location

9-12 Yrs

Pune, Chennai, Mumbai

17hr ago·via naukri.com

Customer Care Executive

1-5 Yrs

₹ 1.5 - 4L/yr

Thane, Navi Mumbai, Mumbai

18hr ago·via naukri.com

Openings For non-voice || Freshers & Experienced

0-4 Yrs

₹ 1 - 4L/yr

Navi Mumbai

19hr ago·via naukri.com
write
Share an Interview