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Workplace Engineering Track Specialist
5-8 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Workplace Engineering Track Specialist
Hexaware Technologies
posted 10hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Disclaimer This requirement is for the Havi account. The resource needs to be deployed in the 1st week of January 2025. Service Desk L3 Overview
Under minimal supervision, the Service Desk L3 provides advanced technical support and expertise to resolve complex issues for end-users. This role involves handling escalations from L1 and L2 support teams and ensuring the highest level of customer satisfaction. The Service Desk L3 is responsible for maintaining and improving the IT infrastructure, implementing best practices, and providing guidance to junior team members.
Responsibilities - Advanced Troubleshooting: Provide expert-level troubleshooting for complex issues related to hardware, software, network, and other IT systems.
- Incident Management: Handle escalations from L1 and L2 support, ensuring timely resolution of incidents and service requests.
- Problem Management: Identify recurring issues, perform root cause analysis, and implement permanent solutions to prevent future occurrences.
- System Maintenance: Perform regular maintenance and updates on IT systems, ensuring optimal performance and security.
- Documentation: Create and maintain detailed documentation of issues, solutions, and procedures for knowledge sharing and future reference.
- Mentorship: Provide guidance and training to L1 and L2 support staff, helping them develop their technical skills and knowledge.
- Project Participation: Participate in IT projects, providing technical expertise and support for the implementation of new systems and technologies.
- Customer Service: Ensure a high level of customer satisfaction by providing timely and effective support, maintaining a professional and friendly demeanor.
- Compliance: Ensure adherence to IT policies, procedures, and best practices, maintaining compliance with relevant regulations and standards.
- Technical Expertise: Advanced knowledge of IT systems, including hardware, software, networking, and security.
- Troubleshooting: Strong problem-solving skills with the ability to diagnose and resolve complex technical issues.
- Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Customer Service: Strong customer service skills, with a focus on delivering high-quality support and maintaining positive relationships with end-users.
- Documentation: Ability to create clear and concise documentation of technical issues, solutions, and procedures.
- Teamwork: Ability to work effectively as part of a team, providing support and guidance to junior team members.
- Project Management: Experience with project management principles and practices, with the ability to contribute to IT projects.
Employment Type: Full Time, Permanent
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People are getting interviews at Hexaware Technologies through
People are getting interviews through
(based on 455 Hexaware Technologies interviews)
Job Portal
Campus Placement
Walkin
Referral
Company Website
Recruitment Consultant
37%
24%
11%
8%
6%
2%
12% candidates got the interview through other sources.
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Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Hexaware Technologies are saying
Engineer salary at Hexaware Technologies
reported by
7
employees
₹3.5
L/yr - ₹11
L/yr
47%
more
than the average Engineer Salary in India
View more details
What Hexaware Technologies employees are saying about work life
based on 5.5k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Hexaware Technologies Benefits
Submitted by Company
Group Mediclaim Insurance Skill Upgradation Paid time off Rewards and Recognition
Submitted by Employees
View more benefits 
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Hexaware Technologies Chennai Office Locations
Chennai Office
Hexaware Technologies, H5, Sipcot IT Park, Navallur Post, Kancheepuram District
Chennai
Tamil Nadu 603103
Tamil Nadu 603103
Chennai Office
Hexaware Solutions Pvt. Ltd, T Nagar
Chennai
Tamil Nadu 600006
Tamil Nadu 600006
Workplace Engineering Track Specialist
5-8 Yrs
Kolkata, Mumbai, New Delhi +4 more
Customer Support Representative
0-2 Yrs
₹ 1.25 - 3L/yr
Mumbai, Navi Mumbai, Mumbai
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