Survey Infrastructure and Insight Lead

Description -

Job Summary

This role is responsible for the technical operationalization of the ongoing customer, sales and partner survey work utilizing the Qualtrics platform. The role oversees a portfolio of critical processes, utilizing advanced data analysis techniques to drive data-driven decision-making. The role develops risk management strategies, maintains high-quality standards, and addresses complex challenges.

Responsibilities
Collaborate with stakeholders to understand business needs and formulate data-driven strategies.

Translate business challenges into actionable data initiatives aligned with the company strategy.

Generate actionable insights and recommendations based on data analysis to optimize processes and improve user experience.

Drive data quality, governance, and compliance with organization security standards.

Leads multiple complex operational processes throughout the entire survey cycle, consistently measuring, reviewing, and analyzing their efficiency and effectiveness to drive continuous improvement.
Develops and implements strategic plans for optimizing and aligning complex operational processes with the organizations long-term goals and objectives.
Handles a portfolio of critical operational processes, ensuring efficiency, performance targets achievement, and adaptability to changing business needs.
Collaborates closely with cross-functional teams in the Global Channel, Sales Innovation & Operations team as well as Digital & Transformation Organization, to ensure processes support the overall business strategy and objectives.
Develops comprehensive risk management strategies, including risk assessments, mitigation plans, and contingency measures, to minimize disruptions to operations.
Sets high standards for quality assurance by implementing robust quality control measures, and ensuring processes consistently meet or exceed performance standards.
Generates detailed reports and presents complex data to senior management and stakeholders, conveying actionable insights and recommendations effectively.
Addresses complex operational challenges and escalations promptly, leveraging extensive experience and expertise.

Education & Experience Recommended
Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 7-10 years of work experience, preferably in sales, operations management, project management, process improvement, or a related field.

Preferred Certifications
Certified Sales Operations Professional (CSOP)

Knowledge & Skills
MS Excel

Qualtrics platform experience

Confimit

SQL

PowerBI

Agile Methodology
Automation
Business Operations
Business Process
Business Requirements
Change Management
Continuous Improvement Process
Data Analysis

Process Improvement
Project Management
SAP Applications
Workflow Management

Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Impact & Scope
Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity
Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.