Enterprise Account Manager

Formulates and implements strategic account business plans aimed at expanding the organizations footprint within the accounts, fostering favorable results through adept management and regular reviews.
Builds strong professional relationships with clients maintaining a high level of customer loyalty and developing a deep understanding of their unique needs.
Collaborates with internal and external stakeholders to execute account business plans and support complex deals.
Engages with partners to improve win rates and delivery; meets and/or exceeds revenue and margin quotas.
Leverages industry knowledge to identify and pursue new opportunities in existing engagements resulting in profitable revenue growth for the organization.
Takes ownership of complex customer issues, collaborates with internal teams, and ensures timely resolution, maintaining a high level of client satisfaction.
Analyzes account performance data, tracks key performance indicators, and provides data-driven insights to clients for continual improvement.
Leads contract renewal negotiations, manages pricing discussions and secures contract extensions while ensuring favorable terms for both parties.
Provides guidance and mentorship to junior account managers, assisting in their development and growth within the organization.

Education Experience Recommended
Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 8+ years of work experience, preferably in customer relationship management, account management, or a related field.

Impact Scope
Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity
Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.