Coordination Executive

Responsibilities:

• - Receive leads assigned by the CRM manager and ensure prompt follow-up.
• - Call patients to understand their queries, concerns, or requirements in a courteous and professional manner.
• - Provide accurate information and appropriate guidance regarding hospital services, appointment scheduling, treatment options, and relevant medical information.
• - Proactively identify and address patient needs, ensuring a positive customer experience throughout the interaction.
• - Efficiently navigate the CRM system to update lead status, record relevant details, and maintain accurate documentation.
• - Collaborate with the healthcare team to resolve complex patient queries or issues.
• - Maintain confidentiality and adhere to ethical standards while handling patient information.
• - Meet individual and team targets for lead closure, ensuring high customer satisfaction levels.
• - Stay updated with the hospital's services, procedures, and policies to effectively address patient queries.
• - Continuously seek opportunities for self-improvement and stay updated on industry trends and best practices.
• - Excellent verbal and written communication skills in English and the local language.
• - Empathetic and patient-centered approach towards customer service.
• - Strong interpersonal skills to effectively communicate with patients and colleagues.
• - Proficiency in using CRM systems and other relevant software applications.
• - Ability to multitask, prioritize workload, and meet deadlines in a dynamic environment.
• - Strong problem-solving and decision-making abilities.
• - Attention to detail and ability to maintain accurate records.
• - Flexibility to work in shifts, including weekends or holidays, as per the hospital's requirements.