Upload Button Icon Add office photos
filter salaries All Filters

118 Motherhood Hospital Jobs

Customer Care Manager

1-3 years

₹ 2.75 - 5L/yr

Mumbai Suburban

1 vacancy

Customer Care Manager

Motherhood Hospital

posted 27d ago

Job Role Insights

Flexible timing

Job Description


Job Description- Customer Care Manager
Operational Objectives
1. To be comprehensively aware of all the procedures & prices relating to IVF treatment
2. To effectively communicate and convey to the patients about Nova USPs
3. To convince the patients on the ability of Nova's science, transparency and ethics
4. To follow up with IVF advised patients to ensure that they take up procedures with Nova
5. To be a part and analyze & present the data on Happiness Index and the related work to the CM in
the
Centre Meetings
6. To ensure that the patient gets the right information, support and advice on the procedure to be
taken
7. To measure and achieve the effectiveness of goals set from time to time by the Management
8. To maintain patient focus and answering to their enquiries by using the SOPs.
9. To provide capacity building, handholding and mentoring support to other Relationship Managers
as and
when required
10. To ensure availability of potential IVF Patients during the Circle of Hope program in coordination
with the
psychological counsellors.
11. To make sure that the SIVIS is been used on real time basis at the centers and input all the
required data
12. To contribute towards knowledge sharing and cross learning which will help in increasing the
domain
knowledge as well as contribute towards performance
Key Result Areas
†Target V. Achieved - Happiness Index for the quarter and year.
†Increasing Patient satisfaction index
• Reduce number incidents of deviation from policy guidelines
• % adherence to systems and processes in place for all the functions under purview
Qualification Graduate in any discipline (health background preferred)



Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Care Manager roles with real interview advice

What people at Motherhood Hospital are saying

What Motherhood Hospital employees are saying about work life

based on 272 employees
54%
55%
63%
100%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

Motherhood Hospital Benefits

Health Insurance
Job Training
Soft Skill Training
Team Outings
Cafeteria
Free Transport +6 more
View more benefits

Compare Motherhood Hospital with

Max Healthcare

4.1
Compare

Paras Hospital

4.4
Compare

Dr Lal PathLabs

4.2
Compare

Johnson & Johnson

4.0
Compare

Pacific BPO

3.4
Compare

Thyrocare Technologies

3.5
Compare

Metropolis Healthcare

4.0
Compare

GE Healthcare

4.0
Compare

Baxter International

4.0
Compare

Columbia Asia

4.5
Compare

Care Hospital

4.2
Compare

Advantmed

3.6
Compare

Redcliffe Labs

4.0
Compare

Nephroplus

3.9
Compare

Philips Innovation Campus

3.8
Compare

Herbalife International

3.9
Compare

Aster Dm Healthcare

3.8
Compare

Shalby Hospitals

4.1
Compare

Wockhardt Hospital

4.0
Compare

Siemens Healthineers

4.0
Compare

Similar Jobs for you

Customer Care Manager at Rhea Healthcare Private Limited

Salem

2-6 Yrs

₹ 2.5-4 LPA

Customer Care Manager at Nova IVF Fertility - A Unit of Rhea Healthcare Pvt Ltd

Visakhapatnam

3-6 Yrs

₹ 3.25-4.25 LPA

Customer Care Manager at Mahindra and Mahindra Limited [Automotive and Farm Equipment Business]

Jammu

3-9 Yrs

₹ 6-10 LPA

Customer Care Executive at Fusion CX

Mumbai

1-4 Yrs

₹ 3-6 LPA

Customer Care Executive at ADA TECH SOLUTIONS PRIVATE LIMITED

Pune

1-3 Yrs

₹ 2-3.5 LPA

Customer Care Executive at Hcxp Consulting

Bangalore / Bengaluru

0-3 Yrs

₹ 1.25-4 LPA

Customer Care at Chaiapps

New Delhi

0-3 Yrs

₹ 2-5 LPA

Senior Customer Service Executive at Falck

Gurgaon / Gurugram

3-5 Yrs

₹ 4-5 LPA

Patient Care Executive at Maxivision Eye Hospital

Mumbai

1-4 Yrs

₹ 1.5-3 LPA

Customer Care Executive at Santosh Hospital, Banglore

Bangalore / Bengaluru

1-4 Yrs

₹ 1-4 LPA

Customer Care Manager

1-3 Yrs

₹ 2.75 - 5L/yr

Mumbai Suburban

27d ago·via naukri.com

Clinical Coordinator- Kolkata- BHMS/BAMS/BUMS/BSMS

0-5 Yrs

Kolkata

13hr ago·via naukri.com

Google My Business (GMB) Specialist

4-8 Yrs

Bangalore / Bengaluru

5d ago·via naukri.com

Senior Wordpress Developer

6-10 Yrs

Bangalore / Bengaluru

5d ago·via naukri.com

PPC Specialist/Pay-Per-Click Analyst

5-10 Yrs

Bangalore / Bengaluru

5d ago·via naukri.com

Operations Manager

8-12 Yrs

Rajahmundry

5d ago·via naukri.com

Guest Relations Executive

1-2 Yrs

Pune

5d ago·via naukri.com

Medical Representative (BDM)

2-6 Yrs

Guwahati, Dibrugarh

5d ago·via naukri.com

Psychological Counselor

0-1 Yrs

₹ 1.75 - 3L/yr

Mangaluru

8d ago·via naukri.com

OT / Anesthesia Technician

1-2 Yrs

₹ 1.5 - 2.5L/yr

Palakkad

9d ago·via naukri.com
write
Share an Interview