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Customer Care Manager
3-9 years
Jammu
1 vacancy
Customer Care Manager
Mahindra Finance
posted 16d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Analyse the technical complaints of the vehicle in the field.
- Rectify defects in vehicles / overhaul aggregates.
- Maintain and handle internet based warranty.
- Ensure implementation of service processes at channel partners.
- Development of secondary channel.
- Feed back on companys as well as competitors products.
- Training of service managers.
- Work out special service support for strategic customers with channel partners.
- Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.
- Secondary network for spare parts sales.
- Guide channel partners for manpower/facilities/equipment optimisation.
- Ensure profitability of workshops of channel partners.
- MIS on service.
- Spare parts inventory management.
- Manging service gaurantee at the dealership.
- Monthly visit to ASC and monitor his performance along with ASC coordinator.
- Service camps on monthly basisc.
- Monthly visits to customer and update M Response data.
- Preferred Industries.
- Education Qualification.
- Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical.
- General Experience.
- 5 years and above.
- Critical Experience.
- System Generated Core Skills.
- Customer Sensitivity.
- Service Orientation.
- Service Management.
- System Generated Secondary Skills.
- Consumer Focus.
- Dealer Relationship Management.
- Service Planning.
Employment Type: Full Time, Permanent
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What people at Mahindra Finance are saying
Rating based on 1 Customer Care Manager
review
Anonymous · Other
in Kanpur
Good work place
- Salary - Excellent+6 more
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Customer Care Manager salary at Mahindra Finance
What Mahindra Finance employees are saying about work life
Mahindra Finance Benefits
Health Insurance 
Job Training 
Soft Skill Training 
Team Outings 
Education Assistance 
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