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Mahindra Finance
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45 Mahindra Finance Jobs
Customer Care Manager
3-9 years
Jammu
1 vacancy
Customer Care Manager
Mahindra Finance
posted 2mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Analyse the technical complaints of the vehicle in the field.
- Rectify defects in vehicles / overhaul aggregates.
- Maintain and handle internet based warranty.
- Ensure implementation of service processes at channel partners.
- Development of secondary channel.
- Feed back on companys as well as competitors products.
- Training of service managers.
- Work out special service support for strategic customers with channel partners.
- Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.
- Secondary network for spare parts sales.
- Guide channel partners for manpower/facilities/equipment optimisation.
- Ensure profitability of workshops of channel partners.
- MIS on service.
- Spare parts inventory management.
- Manging service gaurantee at the dealership.
- Monthly visit to ASC and monitor his performance along with ASC coordinator.
- Service camps on monthly basisc.
- Monthly visits to customer and update M Response data.
- Preferred Industries.
- Education Qualification.
- Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical.
- General Experience.
- 5 years and above.
- Critical Experience.
- System Generated Core Skills.
- Customer Sensitivity.
- Service Orientation.
- Service Management.
- System Generated Secondary Skills.
- Consumer Focus.
- Dealer Relationship Management.
- Service Planning.
Employment Type: Full Time, Permanent
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What people at Mahindra Finance are saying
Rating based on 1 Customer Care Manager
review
Anonymous · Other
in Kanpur
Good work place
- Salary - Excellent
Network issue
Customer Care Manager salary at Mahindra Finance
What Mahindra Finance employees are saying about work life
Mahindra Finance Benefits
Health Insurance 
Job Training 
Soft Skill Training 
Team Outings 
Education Assistance 
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