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State Customer Care Manager
Mahindra & Mahindra
posted 16hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Responsibilities & Key Deliverables
Providing inputs to the product development team during proto- stage to improve Serviceability and Maintainability (DFS.Ensuring System Readiness for Parts before seeding / Launch of new Products. (Creating Service kits, Child parts nos. Define preliminary inventory norms for Warehouse and Dealerships.Develop and Update Literature for existing products (Operators Manual, Parts catalogue. Service Manual, Wall Charts, DATA book.Create e- CATALOGUE (Parts) for all New Models.Design special Service Tools for New Products so as to improve Service quality at Dealerships.Enabling the MEC Team to impart Training on New Products. (Provide technical inputs, Training aids, faculty
Preferred Industries
Automobile
Tractor
Education Qualification
Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture
General Experience
4-7 years of Experience
Critical Experience
System Generated Core Skills
Communication Skills
Customer Sensitivity
Consumer Focus
Customer Relationship Management (CRM)
Customer Support
Manpower Management
Dealer Relationship Management
Negotiation
Training & Development
Revenue Generation
SAP
Service Planning
Service Readiness Assessment
Team Building
Territory Coverage Optimization
Warranty Management
Designing Customer Experience
Service Orientation
Capability Building
Service Quality
Service Management
System Generated Secondary Skills
Employment Type: Full Time, Permanent
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(based on 452 Mahindra & Mahindra interviews)
Job Portal
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Campus Placement
Company Website
Referral
Recruitment Consultant
22%
15%
14%
14%
13%
3%
19% candidates got the interview through other sources.
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What people at Mahindra & Mahindra are saying
State Customer Care Manager salary at Mahindra & Mahindra
reported by
7
employees
with 17-28
years exp.
₹19.5
L/yr - ₹32.5
L/yr
At
par with the average State Customer Care Manager Salary in India
View more details
What Mahindra & Mahindra employees are saying about work life
based on 9.5k employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Mahindra & Mahindra Benefits
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