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4.1

based on 9.5k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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36 Mahindra & Mahindra Jobs

Territory Manager-Customer Care

4-7 years

₹ 10 - 7L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Indore

1 vacancy

Territory Manager-Customer Care

Mahindra & Mahindra

posted 16hr ago

Job Description

Responsibilities & Key Deliverables
Providing inputs to the product development team during proto- stage to improve Serviceability and Maintainability (DFS.Ensuring System Readiness for Parts before seeding / Launch of new Products. (Creating Service kits, Child parts nos. Define preliminary inventory norms for Warehouse and Dealerships.Develop and Update Literature for existing products (Operators Manual, Parts catalogue. Service Manual, Wall Charts, DATA book.Create e- CATALOGUE (Parts) for all New Models.Design special Service Tools for New Products so as to improve Service quality at Dealerships.Enabling the MEC Team to impart Training on New Products. (Provide technical inputs, Training aids, faculty
Preferred Industries
Automobile
Tractor
Education Qualification
Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture
General Experience
4-7 years of Experience
Critical Experience
System Generated Core Skills
Communication Skills
Customer Sensitivity
Consumer Focus
Customer Relationship Management (CRM)
Customer Support
Manpower Management
Dealer Relationship Management
Negotiation
Training & Development
Revenue Generation
SAP
Service Planning
Service Readiness Assessment
Team Building
Territory Coverage Optimization
Warranty Management
Designing Customer Experience
Service Orientation
Capability Building
Service Quality
Service Management
System Generated Secondary Skills

Employment Type: Full Time, Permanent

Read full job description

Mahindra & Mahindra Interview Questions & Tips

Prepare for Mahindra & Mahindra Customer Care Manager roles with real interview advice

People are getting interviews at Mahindra & Mahindra through

(based on 452 Mahindra & Mahindra interviews)
Job Portal
Walkin
Campus Placement
Company Website
Referral
Recruitment Consultant
22%
15%
14%
14%
13%
3%
19% candidates got the interview through other sources.
High Confidence
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High Confidence means the data is based on a large number of responses received from the candidates.

What people at Mahindra & Mahindra are saying

4.1
 Rating based on 50 Customer Care Manager reviews

Likes

Very good in terms of policies, ethics and work environment

Dislikes

Conservative in terms of increment, promotion and appraisals

Read 50 reviews

Customer Care Manager salary at Mahindra & Mahindra

reported by 214 employees
₹5.4 L/yr - ₹22.3 L/yr
96% more than the average Customer Care Manager Salary in India
View more details

What Mahindra & Mahindra employees are saying about work life

based on 9.5k employees
59%
44%
34%
95%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

Mahindra & Mahindra Benefits

Job Training
Soft Skill Training
Health Insurance
Free Food
Free Transport
Cafeteria +6 more
View more benefits

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