Deputy Manager - Learning & Development

Roles and Responsibilities of Sales Trainers- (Deputy Manager/Manager)

FLS Capability Development

1. Timely completion of On boarding learning interventions
   2. Driving mobile learning initiatives
   3. FLS retention at the end of 3rd & 6th month.
   4. % of FLS meeting confirmation target
   5. % of FLS getting 3 and above rating in their performance appraisal

Business Critical Learning Interventions (Org Themes)

Coverage on Business Critical learning interventions e.g.
1. New Product Launch
2. Other training's aligned to business needs

Employee Certification

1. % Participation of Target Audience
2. External course completion per learner
3. No. of learners qualified

SP Training & Activation of Virtual Banking (Tele verticals) of Banks

1. Managing the shop floor's of tele verticals in terms of training, handholding and assisting tele callers (Virtual RMs) and FLS's
2. Ensuring quality and activisation of trained RMs through buddy up, call barging etc. activities on the floor's of tele vertical