Collection Manager For Agri, CV, Auto, TW, PL&BL, CD, LAP and HL

Job Purpose

• Deliver on significant portfolio indicators and maximise resolution/ roll backs/ normalization and influence reduction in bucket inventory by enhancing performance.
• Be the executor of collection strategies implemented by the ACLM/RCLM/Centre Head.
• To ensure that all laid down processes are adhered to without any deviations. Have checks and balances to ensure smooth process adherence.
• Liaison with other functions and departments viz. sales , credit, operations , RIC.

1. PRINCIPLE ACCOUNTABILITIES

List the expected end results that must be achieved in order to fulfil your job purpose and the activities that help in achieving these results.

Job Responsibilities(JR) :Actionable

• Receivables Management
• Manage and deliver monthly performance in terms of, resolution, roll backs, recovery rates/ values as per the target set for the assigned portfolio.
• Review field follow-up for the portfolio managed towards achievement of target set.
• Monitor the agency / field executives performances periodically.
• Achieve the money collection under principal, fees & charges as per targets.
• Regular visitations to yard and reporting the discrepancies / compliant items as a visit report. (Applicable for Auto, two wheeler, Agri& CTG Loans)
• Ensuring timely allocation and field follow-up.
• Effectively address disputes, expired etc cases to prevent any probable escalation and highlight sensitive accounts to Area Collection Managers to prevent the same.
• Ensure trails updates are recorded in web-collections for follow-up on skip marking, deceased specifically apart from follow-up on normal portfolio.
• Ensure that the agency resources are optimally used wrt the number of visits, contacts, PTP conversion ratio etc.
• Ensure that calls are made on the portfolio through recorded lines during the month at the agency and field visit updates are available in the web-collections. Call recordings have to be validated and updated in the visit report submitted to the agency.
• Collection Efficiency has to be tracked, monitored and improved consistently over the Baseline targets published on an ongoing basis.
• Ensure the work flow is planned and all the necessary interventions are actioned to achieve the Baseline in order to improve Collection Efficiency.
• Ensure that each staff handles accounts as per the budgeted ACR
• Process Management
• All Banks process to be adhered to in totality in Unit performance
• Cash deposit process including monitoring TAT taken by agencies to deposit money collected.
• Receipt Management including receipt recon, sighting of unused receipts, completion of lost receipt formalities.
• Settlement process involving issue of settlement letters to be in line with approvals received.
• Manage escalations and ensure resolution of all cases.
• Ensure repo process including repo kit to vendors, valuation, sale of vehicle (online/ off line), RC book    updation are managed as per the laid down guideline.
• Training programs to be done monthly and all employees to be covered for minimum man hours every quarter.
• All vendor bills are processed within 30 days of work and no vendor bill is left unprocessed for 60 days at any given point of time
• Ensure 100% usage of collection system and receipt mobility(HHT).
• Ensure nil cash TAT delay and mis-posting of payments
• Identify opportunity to increase contribution of payment collection through digital mediums.
• Educate customers and encourage them to use digital medium for remitting payments.
• Track, closely monitor and drive the teams to increase contribution of digital payments.
• Portfolio Feedback
• Regular portfolio feedback to be given to stakeholders
• Overall business environment/customer specific issues to be highlighted
• Regular feedback on negative areas/profiles
• Non starters to be monitored and highlighted
• Digital Payments Penetration
• Digital payments to be maximised
• Customers to be educated to make digital payments
• ECMS to be highlighted to customers for ease of payment updation
• Vendor Management
• Management of field/ referral vendors
• Ensure compliance from the vendors on laid down processes.
• Monitor performance of field agencies and address performance deficiencies.
• Ensure 100% compliance of critical items like DRA certification/ police verification etc.
• Code of conduct to be followed by the vendor across aspects of field and tele calling.
• In case of yard management, ensure set targets for the inventory movement in yard and sale process are met.
• Regular review of vendors/yards basis their performance, man power invested, productivity expectations and process norms.
• Personal Development
• Build healthy working relationship with peers, superiors and customer
• Sharing best practices with team members
• Personal initiatives w.r.t. portfolio control, customer response etc.
• Time management
• Training programs to be attended.

3.DIMENSIONS DIMENSIONSList the data, which will reflect the scope and scale of activities concerning your job.         (These should be quantifiable numerical amounts)1.Revenue  - Not applicable2. Budget    -  Resolution & Roll backs targets , Delinquency, GCL,  NPA and Fee collection numbers to be delivered as per budget3. No of sub-ordinates (direct / indirect / Off roll  ) Vendors/ Off-rolls4. Geographical span ( National / Regional / State / City )  - City (Hub and spokes)5. Other function specific measurable details of the job - Not applicable 4.      Description of the Relationships and Roles: The position holds working relationships within the company.                     To ensure smooth functioning of day to day process, the position is critical to have close interaction with following functions INTERNAL

• Sales (Sales Manager) : Co-ordinating with sales for feedback and resolutions on Non-starters / frauds. Sharing  data regarding negative profiles and areas basis portfolio trends
• Local Operations/CPU  : Co-ordinating for regular schedule uploads, receipt management, PDC management , PDC presentation. For retrieval of relevant documents for skip tracing and fraud cases
• Process team (Process Managers and Central team): For process and compliance related items

EXTERNAL

• Collection Agencies : For delivery of numbers and compliance to process and regulatory requirement

SKILLS AND KNOWLEDGE          State the minimum acceptable proficiency for this job.  Do not state incumbent-specific informationEDUCATIONAL QUALIFICATIONS: 

• Graduate/Post Graduate/MBA

RELEVANT EXPERIENCE :

• Sufficient hands on work experience of min. 2 years and above  in financial industry
• Should have managed a team of agencies staff/outsourced staff demonstrating high level of competence.
• Should be mature enough to handle customer and agency executives/vendors pressurized situations and ensure targets /deadlines
• Should be mature enough to handle people in pressurized situations and ensure targets /deadlines met.

PERSONAL CHARACTERISTICS & BEHAVIOURS:

• Should possess  good communication skills
• Good learning ability to achieve the assigned targets  as per management expectations(for agencies/off-rolls staff)
• Should be able to handle  deadlines and compliance items
• Should be good on follow up and the hunger to accomplish on  targets achievement.