Walk-In Drive -VC-Officer Customer Care

Job Purpose

Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers. • To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently • To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported. • To ensure complete and accurate resolution within the defined TATs. • To ensure process compliance as per the set Audit and SQ guidelines. • Cross selling to the identified customers as per the defined process