Mega Walk-In Drive Telecom Order Management (US Shift) | Bangalore

Interview Location

HCL Technologies Limited

8th Floor Unit-B Aviator Building ITPL SEZ Whitefield Road, Bengaluru, Karnataka 560066

Experience: 2-5 Years only eligible

Interview Timing: 10:00 AM- 2:00 PM

Interview Date: Sat, 08-Feb-2025

Work Location - Bangalore

Who we are: We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be

Order Management & Telecom Experience is Mandatory

Job Role: Order Management

Key skills: Order Management, Order to Cash, O2C, Order entry, Quoting/Quote, Invoicing/Invoice, , Sales Order Management, Order Fulfilment, Order processing, Activation, Provisioning

Responsibilities include:

• Order verification (OVC) and Order Entry
• Validate the pre- order received. In case of additional information needed, the MAC (Move Add Change) team shall refer the pre-order back to the Client sales team
• Validate technical/site
• Data gathering and order verification with the customer to include:
• Customer name and technical and site contacts, site readiness
• Products ordered, product intervals and customer delivery date requirements
• Review order status communication plan
• Obtain CSR (Customer Service Record) for porting requests submitted through the client order to cash platform
• Scrub & Validate CSR to ensure numbers on the pre-order are located on the CSR
• Reserve the appropriate telephone numbers
• Confirm all documentation and Customer information provided by Sales, Solution Architect, Global Client Services and the Customer is complete
• Update and complete order information
• Submit order to provisioning
• Fallout / Exception Order Management:
• Track assigned orders, resolve order fallout tasks and drive resolution of order rejections
• Escalate to supplier organizations on orders requiring action
• Confirm that all pre-work activities related to activation are complete
• Coordinate test and install
• Scheduling activation
• Perform all Order Management fallout functions, generally tied to groups of orders for a single client or project
• Provide senior level support for escalated orders, high visibility clients, and high revenue orders
• Responsible to update the price impacting quotes for change orders
• Manage and resolve fallout in specialty areas such as circuit provisioning and Network builds
• Provide vendor partner oversight
• Coordinate CPE (circuit provisioning) delivery and managed services activation (if applicable)
• Ensure order completion, Validate order sent to billing

Mandatory Qualifications:

• Any Degree or Postgraduate in any discipline
• Telecom Order Management experience mandatory
• Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
• Strong written, verbal and collaboration skills.