Telecom Expense Management

• 6 to 8+ years of experience in Management of Telecom expense.
• Good understanding on leading TEMS platforms as Calero (Preferable), TangoeOne etc.
• Understanding of Order Management for Mobile Phones & Tablets
• Understanding and experience of Invoices, billing, Inventory Management
• Dispute Management- Audit bills for discrepancies, Track rate plans, waived charges, tariff filings etc.
• Work directly with the Mobile Service provider on Bill plans and Billing related queries.
• Effectively manage fixed-line voice, data, and wired/wireless expenses.
• Handling user calls basis enquiry, request and complaints on Call usage, Data usage, Plans, VAS, Billing issue, Coverage related issues.
• Cost Optimization- Minimize waste & maximize savings opportunities, analyze and assess the current service design, usage levels alongside contracted subscription plans etc.
• Optimization plan for wireline/wireless telecom accounts/services.
• Contract & SLA Management- Contract management and SLA enforcement, Track commitment levels and forecast expected attainment dates, Track contract expirations/renewals.
• Manage Forward and Reverse Logistics
• Responsible for RMA management such as broken screen, IP phone replacement etc.
• Responsible for PO, billing, and procurement of new inventory/hardware.
• Responsible for follow up with vendors on missing invoices and ensure invoices are received.
• Log & monitor tickets on erroneous invoices, EDI files and ensure completion.
• Analyze invoices, identify reason of past due and work with vendor to resolve past dues.
• Analyze misapplied payments and work with customer to get payment information and reconcile disputes.
• Work with vendors to resolve payments and overbilling disputes.
• Identify billing errors and TEM invoice lifecycle.
• Reporting and Analysis of the Billing, contracts, and Data and Voice Usage.
• Should understand leading Telco Portals and their processes flows.

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KEY TECHNOLOGIES:

• Prior experience on Calero or Tangoe TEMS Platform
• Voice/Data, Managed Services, Billing, Invoice Management, Erroneous invoice settlement
• Understanding of technology terms used as DID, Toll-Free, SIP, PSTN, ISDN, MPLS etc.
• FXS, FXO, Porting, Purchase Orders, T1/E1/ CAS, MPLS, Service Provider Connectivity, Last mile.