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206 HCLTech Jobs

Mega Walk-In Drive Telecom Order Management (US Shift) | Bangalore

2-5 years

₹ 4 - 5L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

20 vacancies

Mega Walk-In Drive Telecom Order Management (US Shift) | Bangalore

HCLTech

posted 14hr ago

Job Description

Interview Location


HCL Technologies Limited

8th Floor Unit-B Aviator Building ITPL SEZ Whitefield Road, Bengaluru, Karnataka 560066


Experience: 2-5 Years only eligible


Interview Timing: 10:00 AM- 2:00 PM


Interview Date: Sunday, 9-Mar-2025


Work Location - Bangalore


Who we are: We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be


Order Management & Telecom Experience is Mandatory

Job Role: Order Management

Key skills: Order Management, Order to Cash, O2C, Order entry, Quoting/Quote, Invoicing/Invoice, , Sales Order Management, Order Fulfilment, Order processing, Activation, Provisioning

Responsibilities include:

  • Order verification (OVC) and Order Entry
  • Validate the pre- order received. In case of additional information needed, the MAC (Move Add Change) team shall refer the pre-order back to the Client sales team
  • Validate technical/site
  • Data gathering and order verification with the customer to include:
  • Customer name and technical and site contacts, site readiness
  • Products ordered, product intervals and customer delivery date requirements
  • Review order status communication plan
  • Obtain CSR (Customer Service Record) for porting requests submitted through the client order to cash platform
  • Scrub & Validate CSR to ensure numbers on the pre-order are located on the CSR
  • Reserve the appropriate telephone numbers
  • Confirm all documentation and Customer information provided by Sales, Solution Architect, Global Client Services and the Customer is complete
  • Update and complete order information
  • Submit order to provisioning
  • Fallout / Exception Order Management:
  • Track assigned orders, resolve order fallout tasks and drive resolution of order rejections
  • Escalate to supplier organizations on orders requiring action
  • Confirm that all pre-work activities related to activation are complete
  • Coordinate test and install
  • Scheduling activation
  • Perform all Order Management fallout functions, generally tied to groups of orders for a single client or project
  • Provide senior level support for escalated orders, high visibility clients, and high revenue orders
  • Responsible to update the price impacting quotes for change orders
  • Manage and resolve fallout in specialty areas such as circuit provisioning and Network builds
  • Provide vendor partner oversight
  • Coordinate CPE (circuit provisioning) delivery and managed services activation (if applicable)
  • Ensure order completion, Validate order sent to billing

Mandatory Qualifications:

  • Any Degree or Postgraduate in any discipline
  • Telecom Order Management experience mandatory
  • Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
  • Strong written, verbal and collaboration skills.


Employment Type: Full Time, Permanent

Read full job description

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Order Manager salary at HCLTech

reported by 16 employees with 1-7 years exp.
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₹3 L/yr - ₹7 L/yr
6% less than the average Order Manager Salary in India
View more details

What HCLTech employees are saying about work life

based on 36.3k employees
68%
80%
68%
76%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

HCLTech Benefits

Submitted by Company
A diverse, international culture that values your whole self
An employment that you can trust in
Career opportunities on your terms
Enriching job experiences
Submitted by Employees
Work From Home
Cafeteria
Health Insurance
Soft Skill Training
Job Training
Free Transport +6 more
View more benefits

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HCLTech Bangalore / Bengaluru Office Locations

View all
Bangalore / Bengaluru, Karnataka Office
Ground floor, Block 2B Hibiscus, Tower 3, Embassy Commercial Projects (Whitefield) Pvt Ltd Bangalore / Bengaluru, Karnataka
560103
Bangalore / Bengaluru, Karnataka Office
Second floor in Venus Block (Block 2C), Sarjapur, Marathahalli ring road, Survey nos. 33/1, 35, 29, 30/1, 30/2, 32/1 and 33/2 of Kadubeesanahalli, village, Varthur Hobli Bangalore / Bengaluru, Karnataka
560103

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