Server Management

We help the world run better

Summary

SAP Enterprise Cloud Service is a public and private cloud managed services provider. Within ECS Technical Operations, Server Management unit is responsible for 24x7 infrastructure support and services along with adopting the newer technology and automation to ease the day-to-day operations.

EXPECTATIONS AND TASKS

As Operations specialist you are responsible for:

• Ensuring Day to Day quality service delivery
• Defining and tracking various service KPI and SLA s
• Deescalating the running escalations
• Working towards automating various day to day operational tasks
• Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA
• MIS reporting
• Handling the OnCall duty and weekend support
• Able to coordinate and orchestrate the work between the teams.
• Strong collaboration with other units within and outside Enterprise Cloud Service units

What you bring:

• 7+ years work experience in server and Linux administration
• 3+ years experience in service delivery in global teams
• Familiar with ITIL concepts of Service Management, Incident Management and Root Cause Analysis
• Working experience in Hyperscalers: Azure or AWS or GCP
• Strong knowledge in Container / Docker concept
• Managing of multiple activities requiring cross team coordination
• Management of partner support via KPI tracking

Nice to have

• Certified in at least one Hyperscalers solution: Azure, AWS or GCP
• ITIL Certification
• Project management experience
• Able to communicate successfully at different levels of the organization.

About the team:

• Current team size of 25 people
• Global team spread across Mexico, Germany and India
• Diverse and different level of expertise in the team
• Combination of Technical and Operational delivery experts

#SAPECSCareers

#ITT3

Bring out your best

We win with inclusion

SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap. com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 412948 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.