Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by SAP Team. If you also belong to the team, you can get access from here

SAP Verified Tick

Compare button icon Compare button icon Compare

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

zig zag pattern zig zag pattern
filter salaries All Filters

294 SAP Jobs

IT Technology Services Expert

4-7 years

Bangalore / Bengaluru

1 vacancy

IT Technology Services Expert

SAP

posted 3mon ago

Job Description

We help the world run better
JOBTITLE
Technical Service Manager - SAP Enterprise Cloud Services
ABOUT SAP
As the market leader in enterprise application software, SAP empowers companies of all sizes and industries to innovate through simplification. From back office to boardroom, warehouse to storefront, on-premise to cloud, and desktop to mobile, SAP enables people and organizations to collaborate more effectively and leverage insights to stay competitive. SAP s applications and services help customers operate profitably, adapt continuously, and grow sustainably.
PROGRAM DESCRIPTION
Within the Customer Services and Delivery (CS&D) board area, the mission of SAP Enterprise Cloud Services is to shape the future of SAP by providing a comprehensive, end-to-end managed services experience that supports customers throughout their cloud transformation journey. Our goal is to offer a range of cloud deployment options, leveraging SAP s infrastructure, partner infrastructures, and public cloud platforms.
THE ROLE
The Technical Service Manager (TSM) plays a critical role within the SAP Enterprise Cloud Services - APJ & GCR organization as a trusted advisor, responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services. As the primary point of contact for customers in technical discussions and escalations, the TSM is tasked with developing a deep understanding of each customer s landscape, advising on technical requirements, and addressing complex challenges throughout the customer lifecycle. This role also involves close collaboration with Customer Delivery Managers and internal delivery teams to ensure customer satisfaction through the delivery of high-quality services.
ROLE REQUIREMENTS
Key Responsibilities
  • Serve as the primary technical contact for SAP Enterprise Cloud Services customers, offering guidance and support across their lifecycle.
  • Gain a deep understanding of customer goals and challenges to offer tailored solutions and recommendations.
  • Manage and resolve escalations related to SAP Enterprise Cloud Services customer landscapes.
  • Advocate for value-added services within the SAP Enterprise Cloud Services portfolio to meet customer needs.
  • Collaborate with SAP Enterprise Cloud Services delivery units to establish long-term service plans and account visions.
  • Participate in on-site customer visits when necessary and support customers Intelligent Enterprise transformation as a technical consultant.
Education, Skills, and Competencies
  • Bachelor s degree in Computer Science, Engineering, or Information Management (or equivalent experience).
  • Solid expertise and in SAP technologies (SAP certification preferred).
  • Strong focus on customer service and communication, with the ability to explain technical details to non-technical audiences effectively.
  • Analytical and solution-focused mindset with excellent English communication and presentation skills.
  • Proven skills in managing customer escalations, process improvements, and key relationships.
  • Working knowledge of hyperscalers, multi-cloud integrations, networking, and virtualization technologies (e. g. , load balancers, VMs).
  • Ability to perform under pressure and consistently deliver value to customers and the organization
  • Experience working with international and cross-cultural teams for seamless project execution.
Work Experience
  • 15+ years of SAP technology (BASIS) experience in the IT industry.
  • 10+ years of customer-facing experience, with demonstrated skills in de-escalation, conflict resolution, and executive-level relationship management.
  • Proven technical project management skills to handle complex customer projects efficiently and resolve issues effectively.
#SAPECS #ECS #SAPTechnicalConsultant #SAPBasisCareers

.
Requisition ID: 409590 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
Requisition ID: 409590
Posted Date: Nov 12, 2024
Work Area: Information Technology
Career Status: Professional
Employment Type: Regular Full Time
Expected Travel: 0 - 10%
Location:

Employment Type: Full Time, Permanent

Read full job description

Prepare for Technology roles with real interview advice

Top SAP Technology Interview Questions

Q1. Duplicate Integer in Array Given an array ARR of size N , containing each number between 1 and N-1 at least once, identify the single integ ... read more
Q2. Given a 10 digit number, sort the individual digits of the number.
Q3. Multilevel Inheritance Implementation Create a series of classes to demonstrate multilevel inheritance. Explanation: Create three classes t ... read more
View all 367 questions

What people at SAP are saying

What SAP employees are saying about work life

based on 1.7k employees
88%
89%
62%
94%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

SAP Benefits

Free Food
Work From Home
Free Transport
Cafeteria
Team Outings
Health Insurance +6 more
View more benefits

Compare SAP with

Oracle

3.7
Compare

SAS

4.4
Compare

Zoho

4.3
Compare

IBM

4.0
Compare

Google

4.4
Compare

TCS

3.7
Compare

Cognizant

3.7
Compare

Salesforce

4.0
Compare

Adobe

3.9
Compare

Microsoft Corporation

4.0
Compare

Accenture

3.8
Compare

Infosys

3.6
Compare

Wipro

3.7
Compare

HCLTech

3.5
Compare

Tech Mahindra

3.5
Compare

Amdocs

3.7
Compare

Automatic Data Processing (ADP)

4.0
Compare

Carelon Global Solutions

3.9
Compare

24/7 Customer

3.5
Compare

KPIT Technologies

3.4
Compare

Similar Jobs for you

Database Engineer at SAP India Pvt.Ltd

Bangalore / Bengaluru

6-9 Yrs

₹ 20-27.5 LPA

Information Technology Project Consultant at SAP India Pvt.Ltd

Bangalore / Bengaluru

6-9 Yrs

₹ 19-24 LPA

Technical Operator at SAP India Pvt.Ltd

Bangalore / Bengaluru

7-14 Yrs

₹ 25-30 LPA

Senior Specialist at SAP India Pvt.Ltd

Bangalore / Bengaluru

8-12 Yrs

₹ 20-27.5 LPA

Technology at Ernst Young

Pune

5-8 Yrs

₹ 15-19 LPA

Automation Expert at Amazon India Software Dev Centre Pvt Ltd

Chennai

2-7 Yrs

₹ 10-15 LPA

Expert at Walmart Labs

Bangalore / Bengaluru

2-8 Yrs

₹ 14-19 LPA

Technical Operator at SAP India Pvt.Ltd

Bangalore / Bengaluru

5-8 Yrs

₹ 19-21 LPA

Architect at First American (India) Pvt Ltd

Bangalore / Bengaluru

4-9 Yrs

₹ 14-19 LPA

Scrum Master at Digital Group InfoTech Pvt Ltd

Pune

5-10 Yrs

₹ 20-22 LPA

SAP Bangalore / Bengaluru Office Locations

View all
Bengaluru Office
SAP Labs India, #138, EPIP Zone, Whitefield Bengaluru
Karnataka 560066
Bengaluru Office
SAP India Pvt. Ltd., Green Glen Layout, Bellandur Bengaluru
Karnataka 560103

IT Technology Services Expert

4-7 Yrs

Bangalore / Bengaluru

3mon ago·via naukri.com

Senior Support Engineer - SAP Basis, S4HANA DB

8-10 Yrs

Bangalore / Bengaluru

1d ago·via naukri.com

SAP Security and GRC + S4/Hana Implementation Technology Associate

3-10 Yrs

Bangalore / Bengaluru

1d ago·via naukri.com

CAP Model Consultant-Cloud ERP

1-3 Yrs

Bangalore / Bengaluru

1d ago·via naukri.com

User Assistance Developer

3-7 Yrs

Bangalore / Bengaluru

1d ago·via naukri.com

Business Processes Associate Consultant

3-5 Yrs

Pune

1d ago·via naukri.com

Senior Services Sales Account Executive

2-5 Yrs

Mumbai

1d ago·via naukri.com

Corporate Learning Specialist

8-10 Yrs

Bangalore / Bengaluru

1d ago·via naukri.com

Senior IT Project Consultant- Problem Manager

6-9 Yrs

Bangalore / Bengaluru

1d ago·via naukri.com

SAP Basis HANA Business Processes Associate Consultant

3-7 Yrs

Mumbai

2d ago·via naukri.com
write
Share an Interview