Mega walk-in drive-in HCL-Tech Fresher's and Experience

Walk-In Drive for Customer Support Executive HCL Tech

Profile - Voice, customer service.

HCL Tech Hiring for UK / US Voice Process 5th March-25 to 7th -March-25 Walk in directly.

Designation: Customer Care Representative-Freshers and experienced

Any Grad/UG can apply (No Regular Students / No Law Graduate)

For Fresher's role B.tech ,M.tech, BCA and MCA candidate is not eligible

Experience 0 to 3 Years

If experience, then only in international Voice process customer service

Interview Location: - HCL Technologies: -

A- 8 & 9, Sector 60, Noida, Uttar Pradesh 201301

Work Location: Noida Sec-144

Two Ways Cabs Available

Walk-in Date- 5th March-25 to 7th -March-25

Timing- 11am-2pm

Job Description - Customer Service Executive

Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK /US customers.

Work Experience & Qualification criteria:

• Excellent communication skills - both verbal and written - with a professional telephone etiquette
• Helpful, empathetic, and enthusiastic about customer service
• Freshers in UK/US Inbound calling preferably in Banking domain

Job Description

• Answer all inbound queries as per call flow procedure.
• Adherence to process to ensure high quality and customer service.
• Follow escalation procedures for issues uncontrollable at agent level First call resolution.
• Break schedule adherence.
• Involvement in motivational activities, implementing feedback given during monitoring sessions.
• Updating various logs like escalation log, complaint tracker etc.
• Ensuring data security - proprietary data of customers

Contact Person- Priyanka Shastri

(Priyanka.shastri@hcltech.com)