Network Voice

• Hands-on experience on Unified Communications and Collaboration products portfolio.
• Understanding of CUCM & Cisco unity connection versions 10.x, 11.x, 12.x, 14.x, Voice Gateways, Cisco CUBES, Licensing
• Understanding of cloud-based voice solutions (Cisco UCaaS, RingCentral, XO Voice, Broadsoft etc)
• Understanding of Session Border Controllers - AudioCodes, Sonus/Ribbon, Oracle
• Understanding of Cisco Video end points and expressways
• Understanding of Cisco Webex suite (calling, contact center, control hub etc)
• Understanding of broadcast paging (Singlewire)
• Understanding of Microsoft Teams Enterprise Voice
• Must be able to add IP phones, End users, CSS, Partition, Route pattern and Route Group etc.
• Good understanding of VoIP protocols MGCP, H.323, SIP, ISDN
• Basic understanding of Cisco C series and B series server management
• Good communication skills, Open for 24x7 availability
• Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.
• Expert level experience in handling Cisco IP telephony Network Infrastructure.
• independently resolve tickets within SLA
• Adheres to standard operating procedures / work instructions
• Follow the escalation process
• Follow the shift hand-over process
• Update the knowledge base
• Technically upgrade across versions of environment when required
• Understanding of ITIL framework
• On - call support

KEY TECHNOLOGIES:

• CUCM & Unity connection 12.x and 11.x
• Webex Cloud
• SIP Trunks, MGCP and H.323 gateways.
• Understanding of voice provisioning tools (Kurmi, VOSS etc)
• Basic troubleshooting knowledge on Avaya Aura products
• Basic MACD knowledge of Cisco UCCX
• Basic MACD knowledge of MS TEAMS EV