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205 HCLTech Jobs

HCL Tech Lucknow Hiring For Network VOICE - Contact Center

5-8 years

Lucknow

20 vacancies

HCL Tech Lucknow Hiring For Network VOICE - Contact Center

HCLTech

posted 20d ago

Job Role Insights

Flexible timing

Job Description

Network Voice Cisco L2

  • 3 to 5 years of hands-on experience on Unified Communications and Collaboration products portfolio.
  • Knowledge of Avaya IPT will be an added advantage.
  • Understanding of CUCM & Cisco unity connection versions 10.x, 11.x, 12.x, 14.x, Voice Gateways, Cisco CUBES, Licensing
  • Understanding of cloud based voice solutions (Cisco UCaaS, RingCentral, XO Voice, Broadsoft etc)
  • Understanding of Session Border Controllers - AudioCodes, Sonus/Ribbon, Oracle
  • Understanding of Cisco Video end points and expressways
  • Understanding of Cisco Webex suite (calling, contact center, control hub etc)
  • Understanding of broadcast paging (Singlewire)
  • Understanding of Microsoft Teams Enterprise Voice
  • Must be able to add IP phones, End users, CSS, Partition, Route pattern and Route Group etc.
  • Good understanding of VoIP protocols MGCP, H.323, SIP, ISDN
  • Basic understanding of Cisco C series and B series server management
  • Good communication skills, Open for 24x7 availability
  • Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.
  • Expert level experience in handling Cisco IP telephony Network Infrastructure.
  • independently resolve tickets within SLA
  • Adheres to standard operating procedures / work instructions
  • Follow the escalation process
  • Follow the shift hand-over process
  • Update the knowledge base
  • Technically upgrade across versions of environment when required
  • Understanding of ITIL framework
  • On - call support

Certifications:

  • CCNA (Mandatory)
  • CCNP Collaboration (Preferred)

KEY TECHNOLOGIES:

  • CUCM & Unity connection 12.x and 11.x
  • Webex Cloud
  • SIP Trunks, MGCP and H.323 gateways.
  • Understanding of voice provisioning tools (Kurmi, VOSS etc)
  • Basic troubleshooting knowledge on Avaya Aura products
  • Basic MACD knowledge of Cisco UCCX
  • Basic MACD knowledge of MS TEAMS EV


Interested candidates can share their resume at namrata.srivastava@hcltech.com


Employment Type: Full Time, Permanent

Read full job description

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Top HCLTech Technology Interview Questions

Q1. What is IP address and how many classes are there in IPv4 addressing mode and what are there ranges?
Q2. Have you heard about OSI reference model? How many layers are there in OSI model? Explain any 3 layers.
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What people at HCLTech are saying

Technology salary at HCLTech

reported by 7 employees with 4-15 years exp.
₹11 L/yr - ₹29.2 L/yr
At par with the average Technology Salary in India
View more details

What HCLTech employees are saying about work life

based on 36.1k employees
68%
80%
68%
76%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

HCLTech Benefits

Submitted by Company
A diverse, international culture that values your whole self
An employment that you can trust in
Career opportunities on your terms
Enriching job experiences
Submitted by Employees
Work From Home
Cafeteria
Health Insurance
Soft Skill Training
Job Training
Free Transport +6 more
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HCLTech Lucknow Office Location

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Lucknow, Uttar Pradesh Office
SEZ Unit-I, Village Kanjehara & Chack Gajaria Farms, Sultanpur Road, Mastemau Lucknow, Uttar Pradesh
226002

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