Manager IB Sales & Service- Kolkata

• Forecast and achieve revenue of consumable sales & Service business
• Leading a team of Service Engineers for Quality service delivery (PM, FTFR, GWE, ART)
• Implement IB Sales and Service Excellence Strategy to drive sustainable growth in the region
• Forecasting Supplies, Parts, Service revenues & bookings, mentoring and controlling DSO, PSP and action plan implementation
• Responsible for Supplies Annual Contracts (ARCs) and continuously increase ARC coverage. This activity involves new ARCs and renewal.
• Sales of Annual Maintenance Contracts (AMCs) and continuously increase of service contract coverage. This activity involves renewal, warranty conversion, upgrading and sales of contracts.
• Analyse the hits and misses to work on action plans and countermeasures
• Execution of P.O. from customer and related follow up – internal & external
• Co-ordinate with customer in case of issues related to order execution and payment. Meet & keep in touch with customers to understand current satisfaction level and any new business opportunities. Ensure maximum retention of customers
• Focus towards regaining lost customers by promoting win - win solution
• Motivating and leading the team members to achieve KPI; undertake their performance appraisal; monitor & coach them
• Work with team on potential mapping and accordingly chart out action plans for their career development. Mentoring and grooming the team for future growth
• Drive optimal utilization of service team to strike best in class service to customers while driving work life balance for the team

Key Competencies

• Selling Skills & Target Driven
• Analytical Skill and negotiation skills – the ability to understand customer needs, and analyse competition
• Productivity improvement – the ability to organize work and operational efficiency
• Planning and forecasting- To be organized and be methodical in handling responsibilities and to ensure that accurate and immediate follow-up is done, to respond quickly to needs of the market, and be alert to situations that may be problem-causing
• Leadership skills - the ability to persuade front line team to achieve the targets set for them. Field visits along with S.E.’s, driving team for Service Quality & Service Contracts, Service leads & escalation
• Organization Development – the ability to organize work with clear accountabilities and operational efficiency. Lead by example - Has to be a team leader, highly efficient, and motivating, and able to develop successive leaders from the team
• Having technical acumen to understand the service need of the customers and do effective communication with the technical team for arranging desired support

The essential requirements of the job include:

• Education – Engineering Graduate
• Work experience - Minimum of 8 years of experience in an Indian or a multi-national company with experience in sales or service, preferably in coding industry
• Must have good communication (verbal and written) skills & proficiency in English
• Ability to work independently to achieve targets