Modernization Sales - Kolkata

Job description

Did you know KONE moves over one billion people every day? In 2019, we had annual net sales of EUR 10 billion. We employ over 60,000 driven professionals in nearly 60 countries worldwide joined together by a shared vision.

Why this role?

Sales specialist's role is to proactively manage customer relationships, manage opportunities from current and new customers and close deals professionally in a way that maximizes KONE's order book and profitability.

Accountable for achieving the budgeted Order Booking

• Achieve order bookings as per the monthly budgeted targets.
• Scout for new buildings / Projects
• Generate enquiries from builders, architects, consultants etc.
• Be well versed with technicalities of complete product range.
• Acquire complete details on competitors market and their strengths and weaknesses.
• Responsible for collection of advances from the customers as per the terms and conditions.
• Implement of procedures from enquiry stage to order booking in a systematic way.
• Responsible for co-ordination and follow-up with factory on order input data, pricing, General arrangement drawings (GAD), and other details.
• To ensure that the Sales Kit and Aesthetic Kits are used and maintained properly.
• Track the activities of the competitors through-
• Keeping record of the competitors products
• Obtaining technical details of the competitors products
• Collect information from the lifts lost.
• Evolve strategies to penetrate the competitors stronghold.

Accountable for ensuring Customer Satisfaction:

• Organize for GAD
• Regular follow-up on GAD
• Submit the GAD to the customer and obtain approval
• Collect payments against GAD
• Interact with the customers on continuous basis on the site readiness and document the same.
  Assist the Installation Engineer during site inspection.
• To make cold calls to the customer during the process of Installation and find out if he has any grievances and sort out the same in co-ordination with the Installation team.
• Maintain harmonious relationship with the customers till handing over of the lifts.
• Organize the handing over ceremony and take feedback on our performance
• Responsible for building a positive image of Kone among the customers.
  

Accountable for administrative activities:

• Documentation of enquiries generated, order received, order lost and submit a report as a team.
• Co-ordinate with Finance on all issues relating to invoices.
• Responsible for collecting back expired EMDs, Bank guarantees etc
• To document all the interactions with the customer and maintain the records in the appropriate files.
• To document the Sales to Installation handing over process and maintain records for the same.
• To ensure that enough Sales brochures are available in the Branch.