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Position: - Assistant Manager/ Deputy Manager, Modernization Sales

Purpose: The modernization sales farmer proactively generates leads with existing customers and together with maintenance farmer (if separated) decides the most optimal approach from the customer perspective. He/she sells all modernizations, full replacements, Advanced People Flow Solutions, and other digital solutions. He/she supports customer budgeting with Asset Management Planning.

Responsibilities and key activities: -

Customer relationship management

• Proactively develops and creates customer relationships in his/her area of responsibility.
• Is accountable for developing KONE position in his/her customer base or market area.
• Creates and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling)
• Ensures customer satisfaction and solving complaints with the rest of the KONE team
• Documents the customer and contact information, maintains customer data
• Promotes asset management plans with customers to support budgeting

Sell

• Proactively generates opportunities from existing customer base
• Collaborates with maintenance team for leads (maintenance technicians)
• Is accountable for leads, opportunities, orders / contracts to meet the sales budget and pricing targets. Follows up leads from campaigns.
• Is accountable for finding customer needs and that KONEs solution matches with the needs
• Is responsible for pricing using the approved tendering tools, and for optimizing prices and discounts within his/her authority
• Validates that the contents of the contract are in line with the negotiation process outcome
• Maintains full information of opportunities, tasks and visits, keeps sales funnel data up to date
• Responsible for timely and accurate reporting in CRM
• Responsible for gathering relevant information about market and competitors from the field
• Supports the finance function in money collection.
• Is responsible for the account over the entire sell process
• Is accountable for ensuring decision to tender (Gate 2) by Gate approver (for example based on discount authorities)
• Is accountable for the project/order until Order Booking
• Drives execution of her/his individual sales plan

About Kone-

Our four Areas have the accountability for commercial strategies, direction and full chain results for each of our business lines. Our seven global functions are organized to support the Areas and local teams working as one KONE and enabling benefits of global scale. The organizational structures have been designed to form a solid basis for long-term competitiveness and profitability in a changing environment.

URL: www.kone.in