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Marriott International

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17 Marriott International Guest Service Associate Jobs

Guest Service Associate- Front Office

0-5 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Guest Service Associate- Front Office

Marriott International

posted 2d ago

Job Role Insights

Flexible timing

Job Description

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities

Contact appropriate individual or department (eg, Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem

Follow up with guests to ensure their requests or problems have been met to their satisfaction

Receive, record, and relay messages accurately, completely, and legibly

Respond to special requests from guests with unique needs

Communicate VIP arrivals to designated personnel for escort and delivery of amenities

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets

Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation

Speak with others using clear and professional language; answer telephones using appropriate etiquette

Develop and maintain positive working relationships with others; support team to reach common goals

Comply with quality assurance expectations and standards

Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings

Stand, sit, or walk for an extended period of time or for an entire work shift

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Perform other reasonable job duties as requested by Supervisors

Employment Type: Full Time, Permanent

Read full job description

Marriott International Interview Questions & Tips

Prepare for Marriott International Guest Service Associate roles with real interview advice

What Guest Service Associate at Marriott International are saying

3.8
 Rating based on 53 Guest Service Associate reviews

Likes

Its a 5 star Hotel that's it. I do general shift.

  • Job security - Good
  • +1 more
Dislikes

I work as a airport representative. It's 25 year old Resort so there are some old employees which basically runs the Hotel. I have told my problems to my managers but got no proper reply from them. Only thing I get to hear is that they are working on it and just needs signatures of authorities and now it's been 3 months.

  • Skill development - Poor
  • +1 more
Read 53 Guest Service Associate reviews

Guest Service Associate salary at Marriott International

reported by 131 employees
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₹1 L/yr - ₹4 L/yr
At par with the average Guest Service Associate Salary in India
View more details

What Marriott International employees are saying about work life

based on 1.3k employees
66%
54%
46%
88%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Marriott International Benefits

Cafeteria
Health Insurance
Job Training
Free Food
Soft Skill Training
Free Transport +6 more
View more benefits

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