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Marriott International

Compare

4.2

based on 1.3k Reviews

Video summary

619 Marriott International Jobs

Guest Service Associate - Food & Beverages

Marriott

4.2

based on 1.3k Reviews

0-1 years

Agra

1 vacancy

Guest Service Associate - Food & Beverages

Marriott International

posted 18d ago

Job Role Insights

Flexible timing

Key skills for the job

Cooking Printing and Packaging Safety Training

Job Description

Serve food courses and alcoholic beverages to guests.

Set tables according to type of event and service standards.

Answer questions on menu selections.

Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability.

Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.

Record transaction in MICROS system at time of order.

Check in with guests to ensure satisfaction with each food course and/or beverages.

Maintain cleanliness of work areas, china, glass, etc, throughout the day.

Complete closing duties, including restocking items, turning off lights, etc Present physical and accurate check to guest and process payment.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

Speak with others using clear and professional language.

Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.

Ensure adherence to quality expectations and standards.

Read and visually verify information in a variety of formats (eg, small print).

Stand, sit, or walk for an extended period of time or for an entire work shift.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance.

Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.

Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G. E. D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience. License or Certification: None

Employment Type: Full Time, Permanent

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Marriott International Interview Questions & Tips

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What people at Marriott International are saying

3.8

Rating based on 53 Guest Service Associate reviews

Anonymous · Food, Beverage & Hospitality in Goa

Likes

Its a 5 star Hotel that's it. I do general shift.

Job security - Good

+1 more

Dislikes

I work as a airport representative. It's 25 year old Resort so there are some old employees which basically runs the Hotel. I have told my problems to my managers but got no proper reply from them. Only thing I get to hear is that they are working on it and just needs signatures of authorities and now it's been 3 months.