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829 Marriott International Jobs

Guest Services Associate - Front Office

0-4 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Guest Services Associate - Front Office

Marriott International

posted 2hr ago

Job Role Insights

Flexible timing

Job Description

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests

Secure payment; activate/reissue room keys

Ensure rates match market codes, document exceptions

Verify/adjust billing for guests

Communicate to appropriate staff when guests are waiting for an available room

Advise guest of messages

Clear departures in computer system

Coordinate with Housekeeping to track room status and guest concerns

File guest paperwork or documentation

Operate telephone switchboard station

Run and check daily reports, contingency lists, and credit card authorization reports

Supply guests with directions and information

Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction

Arrange transportation for guests/visitors

Count and secure bank at beginning and end of shift

Cash-guests checks, process all payment types, vouchers, paid-outs, charges, and provide change

Notify Loss Prevention/Security of any reports of theft

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets

Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation

Speak using clear and professional language; answer telephones using appropriate etiquette

Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees

Comply with quality assurance standards

Stand, sit, or walk for an extended period of time

PREFERRED QUALIFICATIONS
Education: High school diploma or GED equivalent

Related Work Experience: No related work experience

Supervisory Experience: No supervisory experience

License or Certification: None

Employment Type: Full Time, Permanent

Read full job description

Marriott International Interview Questions & Tips

Prepare for Marriott International Guest Service Associate roles with real interview advice

What people at Marriott International are saying

3.8
 Rating based on 52 Guest Service Associate reviews

Likes

Its a 5 star Hotel that's it. I do general shift.

  • Job security - Good
  • +1 more
Dislikes

I work as a airport representative. It's 25 year old Resort so there are some old employees which basically runs the Hotel. I have told my problems to my managers but got no proper reply from them. Only thing I get to hear is that they are working on it and just needs signatures of authorities and now it's been 3 months.

  • Skill development - Poor
  • +1 more
Read 52 Guest Service Associate reviews

Guest Service Associate salary at Marriott International

reported by 131 employees
₹1 L/yr - ₹4 L/yr
At par with the average Guest Service Associate Salary in India
View more details

What Marriott International employees are saying about work life

based on 1.3k employees
66%
53%
46%
87%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Marriott International Benefits

Cafeteria
Health Insurance
Job Training
Free Food
Soft Skill Training
Free Transport +6 more
View more benefits

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