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Marriott International

Compare

4.3

based on 1.2k Reviews

31 Marriott International Guest Service Associate Jobs

Guest Service Associate - F&B Service

Marriott

4.3

based on 1.2k Reviews

1-2 years

Chennai

1 vacancy

Guest Service Associate - F&B Service

Marriott International

posted 5d ago

Job Role Insights

Flexible timing

Key skills for the job

Cooking Printing and Packaging Safety Training

Job Description

Serve food courses and alcoholic beverages to guests.

Set tables according to type of event and service standards.

Answer questions on menu selections.

Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability.

Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.

Record transaction in MICROS system at time of order.

Check in with guests to ensure satisfaction with each food course and/or beverages.

Maintain cleanliness of work areas, china, glass, etc, throughout the day.

Complete closing duties, including restocking items, turning off lights, etc Present physical and accurate check to guest and process payment.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

Speak with others using clear and professional language.

Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.

Ensure adherence to quality expectations and standards.

Read and visually verify information in a variety of formats (eg, small print).

Stand, sit, or walk for an extended period of time or for an entire work shift.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance.

Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.

Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G. E. D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience. License or Certification: None

Employment Type: Full Time, Permanent

Read full job description

Marriott International Interview Questions & Tips

Prepare for Marriott International Guest Service Associate roles with real interview advice

What Guest Service Associate at Marriott International are saying

3.7

Rating based on 50 Guest Service Associate reviews

Anonymous · Other in Hyderabad / Secunderabad

Likes

Best in safety 👏

Company culture - Good

Dislikes

Very less salary, use less cuttings in salary, don't follow the company rules.

Salary - Poor

+2 more

Read 50 Guest Service Associate reviews

Guest Service Associate salary at Marriott International

reported by 172 employees

₹1 L/yr - ₹3.8 L/yr

At par with the average Guest Service Associate Salary in India

View more details

What Marriott International employees are saying about work life

based on 1.2k employees

66%

53%

45%

88%

Flexible timing

Rotational Shift

No travel

Day Shift

View more insights

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