Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 1K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

Fashion TV

Compare

3.6

based on 251 Reviews

2 Fashion TV Guest Relation Executive Jobs

GUEST RELATION EXECUTIVE

Fashion TV India

3.6

based on 251 Reviews

2-5 years

Noida

1 vacancy

GUEST RELATION EXECUTIVE

Fashion TV

posted 2mon ago

Job Role Insights

Fixed timing

Key skills for the job

Housekeeping Customer Service Hotel Management Hospitality Hospitality Management Front Desk

+ 3 more

Job Description

Overview

The Guest Relations Executive plays an integral role in ensuring that all guests receive exceptional service and have a memorable experience during their stay at our establishment. This position acts as the main contact point for guests and is responsible for ensuring that their needs are met promptly and efficiently. The Guest Relations Executive is key in bridging communication between guests and the hotel s various departments, ensuring that all guest preferences and feedback are accurately conveyed. The role involves a proactive approach to guest service, anticipating needs before they arise, and resolving any issues that may occur quickly and effectively. In an industry where customer satisfaction is paramount, this position helps to uphold the company s reputation and encourages repeat business through stellar service and personalized experiences.

Key Responsibilities

Welcome guests warmly upon arrival, ensuring a friendly and inviting atmosphere.
Provide personalized service tailored to the preferences and needs of each guest.
Assist with check-in and check-out processes, ensuring efficiency and accuracy.
Address guest inquiries and requests in a timely and professional manner.
Coordinate with housekeeping and maintenance to resolve issues affecting guest comfort.
Assist in planning and executing special events or requests such as anniversaries and celebrations.
Maintain accurate records of guest interactions and feedback for future service improvements.
Conduct weekly inspections of guest rooms to ensure they meet quality standards.
Promote hotel amenities, services, and excursions to encourage guest participation.
Handle and follow up on guest complaints with empathy and professionalism.
Develop relationships with guests, recognizing repeat visitors and preferences.
Monitor guest satisfaction through surveys, feedback, and personal interactions.
Assist in marketing initiatives and promoting hotel specials.
Collaborate with front desk and concierge teams to enhance guest experience.
Participate in staff training sessions to improve overall service quality.

Required Qualifications

Bachelor s degree in Hospitality Management or related field preferred.
Minimum 2 years of experience in a customer service or hospitality role.
Proven experience in a guest relations or front desk position is an advantage.
Strong interpersonal and communication skills; ability to engage with diverse clientele.
Ability to maintain composure in a fast-paced environment.
Excellent organizational and multitasking abilities.
Proficiency in using hotel management software and Microsoft Office Suite.
Fluent in English; additional languages are a plus.
Flexibility to work various shifts, including weekends and holidays.
Strong problem-solving skills and attention to detail.
Demonstrated ability to work independently and as part of a team.
A genuine passion for delivering exceptional guest experiences.
Familiarity with local attractions and events.
Ability to handle confidential information with discretion.
Strong sales and upselling capabilities.