Senior Manager -Business Analyst

Job Title: SM Business Analyst

Job Type: Permanent, Full-time

Function: Customer Centricity

Business: Godrej Properties Limited

Location: Mumbai HO

About Godrej Industries Group (GIG)

At the Godrej Industries Group, we are privileged to serve over 1.1 billion consumers globally through our businesses with market leadership positions in the consumer products, real estate, agriculture, financial services and chemicals industries

www.godrejindustries.com

About Godrej Properties Limited (GPL)

Godrej Properties brings the Godrej Group philosophy of innovation, sustainability, and excellence to the real estate industry. Each Godrej Properties development combines the over 125-year legacy of excellence and trust with a commitment to cutting-edge design, technology, and sustainability.

www.godrejproperties.com

Role Summary:

The role is with the HO Customer Centricity (CC) team at Godrej Properties Head Office in Mumbai. The HO CC consists of rich pedigree of professionals from top corporates, with rich experience in customer relationship management as well as other functions.

The HO CC team is the in-house consulting and project management arm for the CC vertical. The team is responsible for leading large scale transformation projects and strategic priorities, aligning the function with the long-term corporate plan.

The role offers high visibility as you will work closely with GPLs senior leadership team and provides excellent leadership development opportunities and over time offers a high growth path within GPL. The rich experience and skill enhancement that this role offers are much sought after in the real estate sector as well as strategy roles across industries.

Key responsibilities

• Use of automation to eliminate manual processes and tasks. Identify opportunities for process improvements and contribute to ongoing optimization efforts.
• Collaborate with stakeholders to understand their needs and gather detailed business requirements. Propose and design technical and process solutions that meet business needs and objectives.
• Communicate findings, recommendations, and project updates to stakeholders and executives.
• Work with IT and other departments to implement solutions and ensure they align with business goals.
• Participate in testing and validating new systems and processes to meet business requirements.
• Drive a data centric culture suggest and implement new dashboards, novel metrics to measure performance and improve productivity of CC associates.
• Working Relationships (Internal and External)

Interface Type

Purpose of Interaction

Internal Interface

CCO and National CC Head- For Strategic assignments and Executive communication

HO CC and IT teams,

Zonal and Site CC teams - Solution Design, Implementation and Overall Project Management

Who are we looking for?

Education:

• Education: At least a Graduate degree. MBA preferred but not mandatory.
• Work experience: At least five years of relevant experience. Real estate industry preferred but not mandatory.

Skills:

• Strong analytical and problem solving skills, and business acumen
• Ability to present issues clearly and provide answers
• Deep knowledge and experience of Salesforce and Power BI.
• Proficiency in MS Excel, Word and PowerPoint.
• Accuracy, with eye for detail.
• Coordination and collaboration, with multiple teams and individuals across functions and geographies on a regular basis.
• Customer centric outlook and attitude.