Customer Success Analyst/BI Analyst/Data Analyst

Customer Success Analyst will provide a detail-oriented information. The CS Analyst will be responsible for analysing customer data, tracking key performance indicators, and identifying trends that impact customer satisfaction. This role is crucial in developing strategies to enhance customer retention, reduce churn, and improve the overall user experience.

Key Responsibilities:

• Analyse Customer Data: Continuously monitor and analyse customer data to identify trends, patterns, and potential issues.

• Track Key Metrics: Monitor crucial metrics such as customer Quality scores, OTD to assess the effectiveness of customer success initiatives.

• Collaborate on Customer Strategies: Work closely with customer success managers to develop and implement strategies that enhance Customer experience.

• Generate Reports: Create and present detailed reports on customer success metrics to stakeholders, providing insights and recommendations for improvement.

• Identify At-Risk Customers: Proactively identify customers at risk of churning and developing targeted strategies to fix the issues.

• Support Cross-Functional Teams: Collaborate with sales, marketing, and product teams to align customer success efforts with broader business goals.

• Enhance Success Processes: Help improve customer success processes and tools to increase efficiency and better serve customer's needs.

Qualifications:

• Bachelors degree in business, Marketing, Data Science, or a related field.

• Proven experience in customer success, data analysis, or similar roles, preferably within the Telecom Engineering industry.

• Strong analytical skills with the ability to interpret complex data and generate actionable insights. Customer Success Analyst

• Excellent communication and presentation skills, with the ability to convey data driven insights to non-technical stakeholders.

• Proficiency in customer success platforms and data analysis tools (e.g., Salesforce, Power-Bi). • Ability to work collaboratively in a team environment and manage multiple projects simultaneously.

• A customer-centric mindset with a passion for delivering exceptional customer experiences