Hiring || Customer Relationship Manager || Godrej Industries

Role & responsibilities

Below are the job roles and responsibilities for this role :

JD-CRM

Drive Customer Experience

Drive Collections Efficiencies

Responsible for reducing customer outstanding

Responsible for Process Adherence & Process Audit Scores

Customer Query Management by ensuring TATs are met

Handles escalated customer complaints / queries (through direct reportees)
generated via phone calls, emails, or walk-ins

New Process Creation, wherever applicable

Coordinates between departments and the customer to resolve customer queries

Represents customer queries at the Corporate Office

The position requires you to work on Saturday & Sunday, and you can avail comp off in lieu, as set by your supervisor(s)

CRG (Customer Records Group) Team: 1 per 400/500

Pre-launch preparation of all legal and financial documentation like bill, receipt formats, allotment letter draft, ATS, AFS drafts, Bank NOC, TPT for Bank loans etc.

Bank Tie Ups

D4U KYC Checking prior to releasing the booking (post SE Dry run)

Preparation of PTM (Permission to mortgage) for all bank loan cases

Allotment letter generation ECRM / Manual multiple iterations / stringent launch timelines mostly not in line with IT TAT

Agreement generation from ECRM / Manual

BBA Agreement / Deed of conveyance registration Physically present at Registrar office

Billing generation

Payment receipting

Cancellation

Transfer / Name addition and deletion

Preparation of Transfer Deed and Registration of the same

Refund

CC Regulatory and SOP Compliance Audits

Interest and demand related manual calculations for Legal case support

All manual calculations like reinstatement and forfeiture calculations to be shared with cross functional teams

Manual reminder letters like Pre-termination and Termination, Agreement registrations Payment reminders are also not live for NCR

Approval consolidation for sites

Uploading Waiver / Credit note entries in system

Preparation of Finance NOC for handover

Mark email to sanam.yadav@godrejproperties.com