Banquet Manager

Job Summary:

The Banquet Manager is responsible for overseeing all aspects of banquet operations, ensuring the highest level of service for events and functions within the gaming and entertainment venue. This includes managing staff, coordinating with clients, and ensuring seamless execution of events from planning through to completion.

Key Responsibilities:

Event Planning and Coordination:

• Collaborate with clients to understand their needs and preferences for banquets and events.
• Plan and coordinate all aspects of events including menu selection, room setup, audiovisual requirements, and entertainment.
• Ensure all details are accurately communicated to relevant departments and staff.

Staff Management:

• Recruit, train, and supervise banquet staff including servers, bartenders, and setup crew.
• Schedule staff for events, ensuring adequate coverage and efficient operation.
• Monitor staff performance and provide coaching and feedback to ensure high standards of service.

Operational Management:

• Oversee the setup, execution, and breakdown of events.
• Ensure all equipment and facilities are in good working order and set up correctly.
• Manage inventory of banquet supplies and equipment, ensuring adequate stock levels and timely replenishment.

Customer Service:

• Provide excellent customer service, addressing any issues or concerns promptly and professionally.
• Ensure client satisfaction by delivering high-quality service and exceeding expectations.
• Gather feedback from clients and guests to continuously improve banquet services.

Compliance and Safety:

• Ensure all banquet operations comply with health, safety, and hygiene regulations.
• Implement and enforce company policies and procedures related to banquet operations.
• Conduct regular inspections and risk assessments to maintain a safe environment for staff and guests.

Qualifications:

• Education: Bachelor s degree in Hospitality Management, Event Management, Business Administration, or a related field.
• Experience: Proven experience as a Banquet Manager or similar role in the hospitality, gaming, or entertainment industry.
• Skills:
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• Ability to manage and motivate a team.
• Proficiency in event planning software and Microsoft Office Suite.
• Strong problem-solving abilities and attention to detail.

Working Conditions:

• Flexible working hours, including evenings, weekends, and holidays, to accommodate event schedules.
• Exposure to a variety of environments, including loud noise levels, varied lighting, and different temperature settings.

Performance Metrics:

• Client satisfaction ratings and feedback.
• Successful execution of events within budget and on schedule.
• Staff performance and retention rates.
• Financial performance of banquet operations (revenue and profit margins).