Relationship Manager/Party Manager

Role responsibilities

• Proactively sourcing and generating and identify leads for party bookings through various channels such as online platforms, referrals, partnerships, and networking.
• Following up with leads in a timely manner and effectively converting them into confirmed bookings.
• Promote and sell our party packages, upselling additional services and offerings to maximize revenue.
• Provide excellent customer service by promptly responding to inquiries, addressing concerns, and guiding customers through the party planning process.
• Collaborate with internal teams, including operations and event planning, to ensure seamless coordination and execution of parties.
• Conduct thorough needs assessments and consultations with customers to understand their party requirements and preferences.
• Create customized party proposals and quotes based on customer needs, ensuring accuracy and attention to detail.
• Follow up with leads in a timely manner, nurture relationships, and effectively close sales to achieve monthly/quarterly targets.
• Maintain accurate records of sales activities, customer interactions, and pipeline management using CRM software..

Requirements:

• Previous experience in sales, preferably in the hospitality, event planning, Banquet sales, or party industry.
• Strong interpersonal and communication skills, with the ability to build rapport and effectively present ideas to customers.
• Proven track record of meeting or exceeding sales targets and driving revenue growth.
• Excellent organizational and time management skills to handle multiple leads, tasks, and priorities simultaneously.
• Ability to work independently as well as collaboratively within a team-oriented environment.
• Knowledge of party planning logistics and an understanding of customer preferences for party themes, activities, and offerings.
• Proficiency in using CRM software and other sales tools to manage leads, track progress, and generate reports.
• Flexibility to work evenings, weekends, and holidays as required to accommodate customer schedules and event needs.
• High energy, enthusiasm, and a passion for delivering exceptional customer experiences.

Join our dynamic and growing team, and be part of creating unforgettable party experiences for our customers.