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Team Leader Customer Service/Tele
1-5 years
Bangalore / Bengaluru, Gurgaon / Gurugram, Kolkata
1 vacancy
Team Leader Customer Service/Tele
Globiva
posted 2mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Demonstrated ability to effectively manage a team.
- Must Know AHT, Attrition, Shrinkage, YTD/MTD ETC.
- Expert knowledge of Operations processes and supporting tools.
- Drawing up action plans for the advisors requiring coaching or development
- Tracking attrition and performance regularly. Providing updates to OPS Manager regularly with respect to the performance of the team and any issues faced by them. Initiating CAP/DAP as required.
- Monitoring team performance. Enable development opportunities for team through participation in various initiatives.
- Preparing reports, incentive sheet, etc.
- People Management
- Excellent verbal, written and interpersonal communication skills.
- Exceptional listening and analytical skills.
- Must be proficient with Microsoft Office (intermediate Word, basic Excel).
- Outstanding customer service skills and dedication to providing exceptional customer care.
- Ability to multitask and successfully operate in a fast paced, team environment.
Total Experience: 2+ Years, Team Leader Experience: 1+ Year
BPO Experience would be added advantage
6 Days Working
Education -Any Graduate
Employment Type: Full Time, Permanent
Functional Areas: Banking/Insurance
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Team Leader Customer Service/Tele
1-5 Yrs
Bangalore / Bengaluru, Gurgaon / Gurugram, Kolkata
Bulk hiring For customer service & Sales
0-4 Yrs
₹ 1.5 - 3.5L/yr
Gurgaon / Gurugram
