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Customer Service Team Members
Asap Medical
posted 5mon ago
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Job Description
ASAP MEDICAL LLP is looking for Customer Service Team Members to join our dynamic team and embark on a rewarding career journey
- Respond to customer inquiries and complaints in a prompt and professional manner, using phone, email, and live chat as needed
- Resolve customer issues, answering questions, and providing information to ensure a positive customer experience
- Document customer interactions and outcomes in a clear and concise manner
- Proactively identify and escalate issues to the appropriate department, as needed
- Collaborate with internal teams to provide the best possible customer experience
- Maintain a positive and professional demeanor at all times, even in difficult situations
- Excellent written and verbal communication skills
- Strong problem-solving and decision-making skills
- Ability to work well under pressure and handle difficult customer situations with empathy and professionalism
Employment Type: Full Time, Permanent
Functional Areas: Banking/Insurance
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