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2 Avient Corporation Jobs
Representative, Customer Service
Avient Corporation
posted 5mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
The Customer Service Representative is the primary point of contact for an assigned group of customer accounts. The purpose of the Customer Service function is to serve as the face to the customer in providing value added services that grow our business. Individuals in this position respond to and manage internal and external customer requests, orders, concerns, suggestions and complaints. Internally, the CSR interacts, gathers information and coordinates related activities with sales staff, production planning, logistics, technical services and external vendors.
Essential Duties & Responsibilities
Provides customer focused service to assigned accounts.
Responds to and manage customer orders from order entry to delivery and invoicing.
Understands and communicate the value of our products and services.
Understands customers products, services, business operations and needs.
Communicates effectively over the phone and electronically.
Uses a variety of systems to enter and complete transactions.
Accomplishes work within set timeframes.
Key inside contact for specific customer/seller base.
Process incoming orders, confirm pricing and availability of product.
Advise customers of order status.
Provide relevant customer information to other departments: forecasts, personnel changes, address changes, receiving schedules, etc.
Timely and accurate administration of sales orders, customer complaints, material returns and credits.
Answer price and availability questions.
Respond to customer literature requests for MSDS, Certifications, etc.
Follow all applicable ISO procedures.
Use system reports and inquiries to drive activities that ensure superior customer service.
Maintain customer service related information for customer accounts; customer notes, e-mail, phone, special instructions, etc.
Process new customer/update requests.
Provide market or account intelligence gained through customer contact.
Participate in customer calls and visits with sellers.
Proactive communication with product supply reps and shipping department of any order changes customer initiates.
Work with seller and PSRs to reduce aged inventory
Education and Experience
- Bachelors in commerce
- 3-5 years of experience in Customer Service role
- Candidates from Polymer, Pigments and chemical industry is most preferred.
Additional Qualifications
SAP
Fluent in English, profound analytical and proven negotiation skills, MS-Office, Specially Excel - Macro Developments, SAP, additional languages
good command on email communication & working on computer
Good Communication Skills
Hands on MS-Office
Languages: Hindi, English, Marathi ( Fluency on English)
Employment Type: Full Time, Permanent
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What people at Avient Corporation are saying
What Avient Corporation employees are saying about work life
based on 27 employees
Strict timing
Monday to Friday
No travel
Day Shift
Avient Corporation Benefits
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